Urgent Care Center Manager - Lead Operations & Patient Care

American Family Care Short Pump; Glen Allen (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Free uniforms

Health insurance

Paid time off

Dental insurance

Retirement benefits

Employee referral incentives

Flexible scheduling

Job summary

A leading urgent care clinic is seeking a manager to oversee operations and staff, ensuring quality patient care and compliance with regulations. The role involves recruiting, supervising, and maintaining clinic standards. Join a dynamic team in a rewarding environment with great benefits.

Qualifications

• Two years experience in a supervisory role in a medical office preferred.
• Demonstrated skills in written, verbal, and consultative communications.

Responsibilities

• Manage operations for an urgent care clinic.
• Recruit, hire, and onboard various roles.
• Ensure compliance with company policies and regulations.

Skills

Customer Service

Communication

Education

Bachelor’s degree

Job description

Benefits:

• 401(k) matching
• Free uniforms
• Health insurance

Benefits/Perks

• Paid time off
• Health insurance
• Dental insurance
• Retirement benefits
• Employee referral incentives
• Great small business work environment
• Flexible scheduling
• Additional perks!

Job Summary

To manage operations for an urgent care clinic. Manage all non-physician clinic staff. Ensure quality of patient care. Ensure maintenance of clinic building and supplies. Ensure complete and accurate charges are attributed to each patient. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Responsibilities

• Recruit, hire, and complete onboarding processes for various roles; front office medical receptionist, medical assistant, x-ray, and other positions
• Supervise, evaluate, and execute performance evaluations of non-provider staff
• Partner with Medical Director to ensure that medical care is delivered in accordance with physician instructions and that high-quality care is rendered
• Ensure staff compliance with company policies and procedures and state and federal rules and regulations
• Lead and organize staff meetings, daily huddles, and in-service programs
• Spearhead the resolution of patient and staff concerns while continually monitoring patient satisfaction through various tools
• Ensure compliance with front office procedures and accuracy of financial transactions
• Ensure maintenance and cleanliness of the facility, and adequate stock of regular medical and janitorial supplies
• Monitor various key performance indicators and put programs in place for continual improvement

Qualifications

• Bachelor’s degree preferred
• A minimum of two years experience working in a supervisory role in a medical office preferred
• Demonstrated skills in written, verbal, and consultative communications
• Ability to deliver high levels of customer service and achieve customer satisfaction
• Understanding of compliance and regulatory guidelines

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF).