911 Call Taker: Public Safety Dispatch & Support

Public Safety Dispatch Network; Champaign (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network in Champaign, IL seeks 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document information for responders.

The role may involve rotating shifts and required call-taking training. Responsibilities include entering data into dispatch software, forwarding incident details to the appropriate unit, and providing pre-arrival instructions within training.

Qualifications

• High school diploma or equivalent.
• Strong listening comprehension and clear verbal communication.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Champaign, IL seeks 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, confirm locations, and document information for responders.

The role may involve rotating shifts and required call-taking training. Responsibilities include entering data into dispatch software, forwarding incident details to the appropriate unit, and providing pre-arrival instructions within training.