Urban Front Desk Agent — Guest Experience Lead

HRI Hospitality; Pittsburgh (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Job summary

Industrialist Hotel, located in downtown Pittsburgh, is seeking a friendly Guest Services Agent to welcome guests and support check-in/check-out processes. You will handle inquiries, process payments, and coordinate with housekeeping to ensure a smooth guest experience.

Experience in hospitality or customer service is preferred; familiarity with hotel PMS is a plus. This role requires a courteous, proactive approach and availability for varied shifts, including weekends and holidays.

Qualifications

• High school diploma preferred.
• Previous hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data entry

Problem solving

Friendly demeanor

Education

High school diploma

Tools

Hotel PMS

Job description

Industrialist Hotel, located in downtown Pittsburgh, is seeking a friendly Guest Services Agent to welcome guests and support check-in/check-out processes. You will handle inquiries, process payments, and coordinate with housekeeping to ensure a smooth guest experience.

Experience in hospitality or customer service is preferred; familiarity with hotel PMS is a plus. This role requires a courteous, proactive approach and availability for varied shifts, including weekends and holidays.