Upscale Server - Luxury Dining & Guest Experience

FAIRMONT; New Orleans (LA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Discounted stays across Fairmont & Ref

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off

Job summary

Fairmont New Orleans invites applications for a Server at Delmonico Steakhouse. This role reports to the F&B Manager and focuses on providing professional, warm, personalized service within a luxury setting.

You will develop in-depth knowledge of menu items, wine and beverage offerings, and contribute to memorable guest experiences while maintaining standards and collaborating with culinary, beverage, and service teams.

Qualifications

• Previous experience as a Server in an upscale, luxury, fine dining, or high-volume restaurant environment preferred.
• Passion for hospitality, food, wine, spirits, and creating exceptional guest experiences.
• Strong knowledge of food and beverage service, with a willingness and ability to continuously develop product knowledge.
• Excellent verbal and written communication skills.
• English fluency is required; additional languages are an asset.
• Highly responsible, reliable, and detail-oriented.
• Strong interpersonal and problem-solving skills with the ability to confidently interact with a diverse clientele.
• Ability to remain composed and professional while working in a fast-paced, high-energy environment.
• Ability to work collaboratively as part of a team while independently managing assigned responsibilities.
• Previous Micros or POS experience is an asset; training will be provided.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.
• A genuine passion for New Orleans hospitality and a desire to represent the Delmonico Steakhouse and Fairmont New Orleans brands with pride.

Responsibilities

• Consistently provide professional, warm, engaging, and personalized service in alignment with Fairmont and Delmonico Steakhouse standards.
• Create memorable guest experiences by anticipating needs, demonstrating genuine hospitality, and maintaining a strong presence throughout the dining experience.
• Demonstrate a complete understanding of all restaurant policies, procedures, service standards, and steps of service.
• Develop an in-depth knowledge of the Delmonico Steakhouse menu, including premium cuts of beef, signature dishes, sauces, garnishes, ingredients, preparation methods, and culinary techniques.
• Maintain extensive knowledge of the restaurant’s wine, spirits, cocktail, and beverage offerings and confidently assist guests with selections and pairings.
• Demonstrate knowledge of New Orleans culinary traditions and the philosophy behind Chef Emeril Lagasse and the Delmonico Steakhouse concept.
• Communicate menu items, ingredients, preparation methods, and recommendations in an informative, engaging, and approachable manner.
• Assist guests with menu selections while accommodating dietary restrictions, allergies, preferences, and special requests with care and attention to detail.
• Demonstrate confidence in describing and presenting premium steakhouse offerings, including cuts, temperatures, preparation styles, and appropriate accompaniments.
• Work closely with culinary, beverage, and service teams to ensure seamless execution and an exceptional guest experience.
• Follow all food safety, sanitation, and responsible alcohol service policies and procedures.
• Attend and actively participate in pre-meal briefings, tastings, training sessions, and departmental meetings to continually enhance product knowledge and service excellence.
• Remain current on hotel offerings, promotions, events, and guest experiences throughout Fairmont New Orleans.
• Accurately process cash and non-cash transactions while following all procedures related to shift-end reports, cash handling, deposits, and due backs.
• Ensure all tables, service stations, linens, and dining areas are properly maintained and presented according to Delmonico Steakhouse standards.
• Accurately count and reconcile linen at the conclusion of each shift.
• Report to work on time in a clean, pressed, and professional uniform with required name badge and grooming standards.
• Maintain a polished and professional appearance consistent with the luxury standards of Fairmont New Orleans.
• Consistently demonstrate teamwork, professionalism, discretion, and a commitment to exceeding guest expectations.
• Perform other duties as assigned.

Skills

Hospitality

Customer service

Communication

Teamwork

Problem-solving

Attention to detail

Adaptability to fast pace

Multilingual (asset)

Tools

POS system (Micros)

Job description

Fairmont New Orleans invites applications for a Server at Delmonico Steakhouse. This role reports to the F&B Manager and focuses on providing professional, warm, personalized service within a luxury setting.

You will develop in-depth knowledge of menu items, wine and beverage offerings, and contribute to memorable guest experiences while maintaining standards and collaborating with culinary, beverage, and service teams.