Maple & Ash Boston - Service Manager

Maple & Ash Boston LLC; Boston (MA); On-site; USD 72,000 - 88,000; Full time

Job summary

Maple & Ash Boston LLC is seeking a full-time Manager in Boston, MA. This role involves collaborating with the management team, training staff, and ensuring customer satisfaction by maintaining high standards of service.

The ideal candidate has over 2 years of management experience in a high-volume restaurant setting, possesses excellent communication skills, and is passionate about food and service. The position offers a vibrant work environment with opportunities for growth.

Qualifications

• 2+ years of Management experience required.
• High volume restaurant experience is necessary.
• Ability to communicate effectively in a fast-paced environment.

Responsibilities

• Collaborate with management to boost revenue and reduce costs.
• Train and recruit exceptional staff members.
• Ensure customer satisfaction through menu audits and guest interaction.
• Maintain sanitation standards and comply with regulations.

Skills

Management experience

Strong communication skills

Passion for food and service

Attention to detail

Tools

MS Office

Restaurant management systems

Job description

Position: Manager – Restaurant – Full Time – Boston, MA. Salary: $80,000.00.

What You Will Do

• Collaborate with the management team to create solutions for increased revenue and reduced spending.
• Collaborate with accounting personnel to report expenditures.
• Regularly collaborate on restaurant‑specific standard operating procedures (SOPs).
• Recruit exceptional hourly staff members and ensure they’re properly trained to execute their job duties above expectations, making sure they understand the company culture.
• Cultivate the restaurant’s in‑house training program for all hourly positions – and ensure knowledge retention.
• Actively prepare for and participate in weekly Manager meetings.
• Work with the chef team to ensure 100% customer satisfaction by auditing menu items and communicating often with guests during service.
• Maintain a safe, secure, and healthy work environment by establishing and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems.
• Communicate effectively and genuinely with guests, staff members and other departments.
• Maintain a friendly, caring and professional demeanor at all times in a fast‑paced environment.
• Respond quickly to guest complaints and requests in a friendly and professional manner, consistently following up to ensure guest satisfaction that meets and exceeds our hospitality standards.
• Responsible for adjusting the environment, music, lighting, and temperature as needed to maintain the appropriate atmosphere.
• Keep up to date on the industry competition and grow industry knowledge by tracking emerging trends in the restaurant industry, establishing personal networks, and being updated on press publications and articles.
• Other duties as requested.

Qualifications

• 2+ years of Management experience.
• High volume restaurant experience is a must.
• Strong written and verbal communication skills.
• Strong passion and dedication to food, beverage, and service.
• Polished, professional, and energetic approach to floor management.
• Ability to work well in a systems‑driven environment.
• Basic knowledge of MS Office and common restaurant systems and software.
• Ability to be adaptable and abide by policies and values of the company.
• Attention to detail and commitment to quality.

This Role Requires

• Ability to move about freely.
• Ability to lift to 25 lbs.
• Must be able to be stationary for extended periods of time in a seated position.
• Must be able to stand and/or walk for extended periods of time.
• Must present a professional appearance.