Upscale Restaurant Manager — Lead Service & Guest Experience

Delaware North; Orlando (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus based on role

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional cert. Reim

Friends-and-family discounts at hotels

Job summary

Delaware North’s Patina Group in Orlando, FL is seeking a dynamic Restaurant Manager for Space 220. This guest-facing leadership role focuses on floor management in a high-volume, upscale dining environment, leading service, coaching teammates, and ensuring a memorable guest experience.

You will direct daily front-of-house operations, uphold service standards, manage guest interactions, and drive operational excellence.

Qualifications

• Minimum of three years’ experience in a managerial position in a restaurant with a similar style of dining, capacity, and volume.
• Upscale dining experience preferred.
• Certifications in ServSafe, Food Safety Handler, and Training for Intervention Procedures (TIPS) preferred but not mandatory.
• Strong computer skills; Microsoft Office Suite, including Word, Excel and Outlook, and point-of-sale systems.
• Exceptional communication skills and an ability to anticipate guest and employee needs.
• No degree required.

Responsibilities

• Maintain positive guest relations and high standards of service, addressing concerns and complaints in a timely and professional manner
• Assigning tasks for service team members, and monitoring shift responsibilities, ensuring actions are in line with company quality, sanitary, and legal standards
• Assist with team member training, monitor their performance while keeping open communication for corrections needed
• Assist with administrative tasks, including ordering and inventory

Skills

Restaurant management

Leadership

Guest service

Upscale dining

Education

No degree required

Tools

Microsoft Office

POS systems

Excel

Outlook

Job description

Delaware North’s Patina Group in Orlando, FL is seeking a dynamic Restaurant Manager for Space 220. This guest-facing leadership role focuses on floor management in a high-volume, upscale dining environment, leading service, coaching teammates, and ensuring a memorable guest experience.

You will direct daily front-of-house operations, uphold service standards, manage guest interactions, and drive operational excellence.