Upscale Reservations Specialist — OpenTable

The Polo Room Palm Beach; Florida; On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

The Polo Room Palm Beach is seeking a polished Reservationist to be the first point of contact for guests in a high-end dining setting. You will manage reservations, uphold service standards, and ensure guest satisfaction through attentive communication and precise planning.

Ideal candidates have OpenTable experience, excellent organizational skills, and the ability to handle VIP guests and special requests with discretion.

Qualifications

• Previous experience as a reservationist or host in high-volume, upscale or fine dining.
• Proficiency with OpenTable (required).
• Excellent organizational and multitasking abilities.
• Strong verbal and written communication.
• Calm, professional demeanor under pressure.
• Attention to guest preferences and details.

Responsibilities

• Manage reservations through OpenTable with accuracy and optimal table allocation.
• Handle high volume reservation requests via phone, email, and online platforms.
• Provide warm, professional, personalized service to guests.

Skills

Exceptional organizational skills

Strong communication skills

Multitasking ability

Discretion under pressure

Tools

OpenTable

Job description

The Polo Room Palm Beach is seeking a polished Reservationist to be the first point of contact for guests in a high-end dining setting. You will manage reservations, uphold service standards, and ensure guest satisfaction through attentive communication and precise planning.

Ideal candidates have OpenTable experience, excellent organizational skills, and the ability to handle VIP guests and special requests with discretion.