Reservation Specialist

Proper Solutions; Indio (CA); Sur place; USD 32 000 - 36 000; Plein temps

Résumé du poste

Proper Solutions seeks a Reservation Specialist to support the Director of Operations in coordinating hotel accommodations, private housing, and reservations across events and properties.

The role focuses on managing hotel inventory, ensuring data integrity, and coordinating with guests and partners to deliver smooth hospitality experiences.

Qualifications

• 3–5 years of experience in reservations, hospitality, events, or related operations.
• Strong organizational, analytical, and problem-solving abilities.
• Excellent customer service and interpersonal communication.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks with accuracy and attention to detail.

Responsabilités

• Maintain and update the reservations database and related systems to support hotel inventory management.
• Use reservation tools (Access, Formstack, Excel) for reporting and inventory control.
• Coordinate hotel room inventory and blocks across multiple properties.
• Forecast room needs and ensure accommodation requirements for events.
• Communicate with guests and hotel partners to confirm arrangements.
• Reconcile hotel billing and invoices and resolve discrepancies.
• Research private-home housing options and associated costs when needed.
• Perform reservations and accommodation duties for all assigned events.

Connaissances

Organizational skills

Analytical skills

Problem-solving

Interpersonal skills

Verbal communication

Written communication

Negotiation skills

Multitasking

Attention to detail

Outils

Excel

Outlook

Word

Access

PowerPoint

Formstack

Description du poste

Our client is seeking a highly organized and detail-oriented Reservation Specialist to support the Director of Operations in coordinating hotel accommodations, private housing, and reservations across multiple events and properties. The Reservation Specialist will play a key role in managing hotel room inventory, maintaining accurate reservation records, coordinating with hotel partners and guests, and ensuring a seamless hospitality experience. The ideal candidate is comfortable working with data and reservation systems, has strong communication and problem-solving skills, and can effectively manage multiple priorities in a fast-paced, event-driven environment.

DUTIES AND RESPONSIBILITIES

• Maintain and update the Microsoft Access reservations database and related reservation systems to support hotel inventory management and operations.
• Utilize established reservation procedures and reporting tools, including Access, Formstack, Excel, and other reservation platforms.
• Ensure accurate inventory tracking and data integrity across all reservation systems.
• Coordinate hotel room inventory and room blocks across multiple properties.
• Forecast room needs and ensure accommodation requirements are met for each event.
• Regularly update hotel block information within reservation and Excel programs and effectively manage inventory levels.
• Work closely with hotel partners to review room needs, adjust inventory levels, and ensure compliance with contractual obligations and requirements.
• Participate in hotel pre-convention meetings.
• Communicate with guests and coordinate their accommodation needs.
• Prepare and provide staff with pertinent hotel and event information.
• Facilitate the reconciliation of hotel billing, invoices, and related discrepancies.
• Safeguard confidential information and data while adhering to company policies and procedures.
• Research private-home housing options, including costs, availability, amenities, and other relevant considerations.
• Perform reservation and accommodation duties for all assigned events.
• Perform other duties as assigned.

QUALIFICATIONS

• Education & Experience: 3–5 years of experience in reservations, hospitality, event operations, hotel operations, or a related field preferred.
• Strong organizational, analytical, and problem-solving skills.
• Experience working with hotel inventory, room blocks, reservations, or accommodations is highly valued.
• Knowledge, Skills & Abilities: Excellent organizational, customer service, and interpersonal skills.
• Ability to work effectively with guests, hotel partners, officials, and staff.
• Strong verbal and written communication skills.
• Strong analytical and negotiation skills.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Self-motivated with a professional demeanor and commitment to excellence.
• Highly organized and detail-oriented.
• Ability to remain flexible and adapt to changing event and accommodation requirements.
• Computer Skills: Proficiency in Excel, Outlook, Word, Access and PowerPoint. Experience with Formstack or other reservation/hospitality platforms is a plus. General computer proficiency and ability to learn new systems and software.

Full-time (must be able to work seven days a week, when necessary)

Pay = $23-26/hr