Reservationist - The Polo Room Palm Beach

The Polo Room Palm Beach; Florida; On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

The Polo Room Palm Beach is seeking a polished Reservationist to be the first point of contact for guests in a high-end dining setting. You will manage reservations, uphold service standards, and ensure guest satisfaction through attentive communication and precise planning.

Ideal candidates have OpenTable experience, excellent organizational skills, and the ability to handle VIP guests and special requests with discretion.

Qualifications

• Previous experience as a reservationist or host in high-volume, upscale or fine dining.
• Proficiency with OpenTable (required).
• Excellent organizational and multitasking abilities.
• Strong verbal and written communication.
• Calm, professional demeanor under pressure.
• Attention to guest preferences and details.

Responsibilities

• Manage reservations through OpenTable with accuracy and optimal table allocation.
• Handle high volume reservation requests via phone, email, and online platforms.
• Provide warm, professional, personalized service to guests.

Skills

Exceptional organizational skills

Strong communication skills

Multitasking ability

Discretion under pressure

Tools

OpenTable

Job description

Pay: $22.00 - $30.00 per hour

Job description:

Job Title: Reservationist

Position Overview:

We are seeking a polished, detail-oriented Reservationist to join our team at a high-end dining establishment. This role is the first point of contact for many of our guests and plays a critical part in delivering an exceptional hospitality experience. The ideal candidate is highly organized, professional, and experienced in managing a high volume of reservations and guest requests with efficiency and grace.

Key Responsibilities:

• Manage all reservations through OpenTable, ensuring accuracy and optimal table allocation
• Handle a high volume of incoming reservation requests via phone, email, and online platforms
• Provide warm, professional, and personalized service to all guests
• Accommodate special requests, VIP guests, and last-minute changes with discretion and attention to detail
• Maintain up-to-date guest profiles, preferences, and notes in the reservation system
• Communicate effectively with management, hosts, and floor staff to ensure seamless service flow
• Monitor dining room pacing and reservation timing to maximize efficiency and guest satisfaction
• Uphold the restaurant’s standards of excellence in all guest interactions

Qualifications:

• Previous experience as a reservationist or host in a high-volume, upscale or fine dining environment
• Proficiency with OpenTable (required)
• Exceptional organizational and multitasking skills
• Strong communication skills, both verbal and written
• Ability to remain calm and professional under pressure
• Keen attention to detail and guest preferences
• Flexible schedule, including evenings, weekends, and holidays
• Availability needs to be during the day 9-5 or 11-7

Preferred Attributes:

• Experience handling VIP clientele and high-profile guests
• Strong problem-solving skills and ability to anticipate guest needs
• A passion for hospitality and delivering memorable dining experiences

Compensation & Benefits:

• Competitive hourly rate (based on experience)
• Opportunities for growth within a dynamic hospitality group

We look forward to welcoming a dedicated hospitality professional to our team.

Pay: $22.00 - $30.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person