Host

The Park at 14th; Washington (District of Columbia); On-site; USD 24,796 - 34,440; Full time

Job summary

An upscale casual restaurant is seeking a charismatic Host to create a welcoming atmosphere for guests. This role is crucial as the first point of contact, requiring excellent interpersonal skills and a warm demeanor. The Host will manage reservations, assist with inquiries, and ensure a smooth dining experience in a fast-paced environment. Join a vibrant team dedicated to exceptional service and enjoy a dynamic work setting with flexible shifts. If you have a passion for hospitality and thrive in a lively atmosphere, this opportunity is perfect for you.

Qualifications

• High school diploma required; experience in hospitality preferred.
• Exceptional interpersonal and communication skills essential.

Responsibilities

• Greet guests warmly and manage reservations for optimal satisfaction.
• Collaborate with staff to ensure seamless operations and guest comfort.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Multitasking

Customer Service

Ability to Work Under Pressure

Education

High School Diploma or Equivalent

Tools

OpenTable

Basic Computer Skills

Job description

About The Park at 14th

The Park at 14th is a vibrant, upscale casual restaurant known for its exceptional food, craft cocktails, and lively atmosphere. We are committed to providing our guests with an unforgettable dining experience through impeccable service and a warm, welcoming ambiance.

Job Summary

We are seeking a charismatic and engaging Host to join our team. As a host, you will be the first point of contact for our guests, setting the tone for an exceptional dining experience. This role requires a warm demeanor, strong organizational skills, and the ability to thrive in a fast-paced environment. Familiarity with OpenTable or similar seating systems is a plus!

Key Responsibilities

1. Greet guests warmly upon arrival and make them feel welcomed.
2. Escort guests to their assigned seating areas or designated floors.
3. Assist guests with inquiries, providing information about the establishment, menu, and events.
4. Manage reservations and seating arrangements to maximize guest satisfaction and table turnover.
5. Maintain a clean and organized entrance area, ensuring necessary supplies are readily available.
6. Monitor and manage guest waitlists, providing accurate wait times and keeping guests informed.
7. Collaborate with servers, bartenders, and kitchen staff to ensure seamless operations.
8. Stay informed about current promotions, events, and menu offerings to share with guests.
9. Handle guest concerns or complaints professionally, escalating issues when necessary.

Qualifications

1. High school diploma or equivalent.
2. Previous experience in customer service, preferably in hospitality or a restaurant setting.
3. Exceptional interpersonal and communication skills.
4. Friendly, professional demeanor with the ability to make guests feel comfortable.
5. Polished, professional appearance.
6. Strong organizational and multitasking abilities.
7. Ability to stay calm and professional under pressure.
8. Basic computer skills for managing reservations and seating systems.
9. Familiarity with OpenTable or similar software is a plus.
10. Availability to work evenings, weekends, and holidays as needed.
11. Team player with a positive attitude, strong work ethic, and enthusiasm for hospitality.

Compensation and Benefits

1. Pay: $18.00 - $25.00 per hour (based on experience).
2. Job Types: Full-time, Part-time, Temporary.

Work Environment

1. Physical setting: Upscale casual restaurant.

2. Shifts: 4–12 hours (evening and night shifts available).

3. Availability: Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

4. Operating Hours (Excluding Special Events)
   Friday: 5 PM–3 AM
   Saturday: 11 AM–3 AM
   Sunday: 11 AM–7 PM
   Monday: Closed
   Tuesday: Closed
   Wednesday: Closed
   Thursday: 5 PM–2 AM