Reservationist

ROOFTOP HOSPITALITY GROUP LLC; San Francisco (CA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Free food & snacks

Opportunity for advancement

Vision insurance

Job summary

A dynamic hospitality group in San Francisco is seeking a Reservationist to manage guest reservations and ensure exceptional service. The role requires strong communication and organizational skills, with experience in customer service preferred. Candidates should be detail-oriented and able to thrive in a fast-paced environment. This position offers flexible scheduling and a chance for advancement within the company.

Qualifications

• Prior experience in a restaurant, hospitality, or customer service role preferred.
• Professional appearance and demeanor.
• Flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Answer and manage incoming calls, emails, and online reservation requests promptly.
• Accurately record reservations in the restaurant's booking system.
• Monitor reservation patterns, waitlists, and walk-ins to maximize occupancy.

Skills

Strong communication skills

Excellent organizational skills

Interpersonal skills

Ability to multitask

Tools

OpenTable

Resy

SevenRooms

Job description

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Vision insurance

Overview

The Reservationist is the first point of contact for our guests and plays a key role in creating a seamless dining experience. This role is responsible for managing all incoming reservations, coordinating with the host team, and ensuring accuracy and professionalism in every interaction. The ideal candidate is friendly, detail-oriented, and able to thrive in a fast-paced, high-volume restaurant environment.

Responsibilities

• Answer and manage incoming calls, emails, and online reservation requests promptly and professionally.
• Accurately record reservations in the restaurant’s booking system, ensuring guest details and preferences are properly noted.
• Confirm, modify, and cancel reservations as needed, following restaurant policies.
• Communicate effectively with hosts/hostesses and management to optimize table seating and flow of service.
• Monitor reservation patterns, waitlists, and walk-ins to maximize occupancy and revenue.
• Handle special requests (celebrations, dietary restrictions, large parties) and relay information to service teams.
• Provide guests with accurate information about menus, hours, policies, promotions, and events.
• Anticipate and resolve guest concerns or scheduling conflicts with professionalism.
• Support the front-of-house team during peak hours as needed.

Qualifications

• Prior experience in a restaurant, hospitality, or customer service role preferred.
• Strong communication and interpersonal skills with a warm, welcoming phone manner.
• Excellent organizational skills with the ability to multitask in a busy environment.
• Familiarity with restaurant reservation software (e.g., OpenTable, Resy, SevenRooms) is a plus.
• Professional appearance and demeanor.
• Flexible schedule, including evenings, weekends, and holidays.

Physical Requirements

• Ability to remain seated and manage phones/computers for extended periods.
• Occasional light lifting (up to 20 lbs).