Luxury Maitre D' - Front-of-House Leader & Reservations

La sirena; West Palm Beach (FL); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

La sirena in West Palm Beach is seeking an experienced Maitre D’ to lead our front-of-house, elevate hospitality, and manage reservations, guest profiles, and CRM efforts to foster guest loyalty. The role focuses on smooth service flow and maximizing the book while maintaining a warm, welcoming dining room.

Responsibilities include coordinating service, guiding hosts, training staff on phone etiquette and guest communication, and collaborating with management, kitchen, and events to ensure

Qualifications

• Lead hospitality and guest experience at a luxury dining venue.
• Coordinate service flow and floor plan, aligning with door management.
• Manage reservations, pacing, guest profiles, pre-arrival notes and communication with management.
• Monitor guest profiles, events and pre-orders; ensure data accuracy.
• Train hosts to maintain greeting standards and system proficiency.

Responsibilities

• Set hospitality standards and lead by example.
• Coordinate service and floor plan; manage reservations.
• Manage reservations, pacing and guest profiles; optimize seating.
• Communicate pre-orders, allergies and events to service and kitchen teams.
• Train and mentor the host team; ensure phone etiquette and guest communication.
• Handle guest inquiries and improve service through pre-shift briefings.

Skills

Leadership

Hospitality

Communication

Flexibility

Events coordination

Toast POS

Phone etiquette

Tools

Toast POS

Job description

La sirena in West Palm Beach is seeking an experienced Maitre D’ to lead our front-of-house, elevate hospitality, and manage reservations, guest profiles, and CRM efforts to foster guest loyalty. The role focuses on smooth service flow and maximizing the book while maintaining a warm, welcoming dining room.

Responsibilities include coordinating service, guiding hosts, training staff on phone etiquette and guest communication, and collaborating with management, kitchen, and events to ensure