Upscale Hotel Front Desk Pro - Opera PMS Expert

Bridgepoint, LLC; Woburn (MA); On-site; USD 32,000 - 34,000; Full time

Job summary

Bridgepoint, LLC is seeking an experienced Hotel Front Desk Agent for an upscale hotel in Woburn, MA. The ideal candidate has hands-on Opera PMS experience and a background in front desk operations, delivering professional, welcoming service to guests.

Shifts include evenings, weekends, and holidays with a weekly pay rate of $18 per hour. The position requires the ability to work independently and coordinate with housekeeping to ensure guest satisfaction.

Qualifications

• Previous hotel front desk experience is required.
• Hands-on experience with Opera PMS is required.
• Ability to work independently with minimal training.
• Strong customer service, communication, and problem-solving skills.
• Comfortable handling guest payments and maintaining accurate records.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests and manage check-ins, check-outs, reservations, and room assignments using Opera PMS.
• Process guest payments, update accounts, and balance transactions at the end of each shift.
• Respond professionally to guest questions, requests, and concerns.
• Coordinate with housekeeping and other hotel departments to support guest satisfaction and room readiness.
• Maintain accurate guest records and follow hotel service standards.
• Answer phone calls, assist with room inventory, and handle guest account inquiries.

Job description

Bridgepoint, LLC is seeking an experienced Hotel Front Desk Agent for an upscale hotel in Woburn, MA. The ideal candidate has hands-on Opera PMS experience and a background in front desk operations, delivering professional, welcoming service to guests.

Shifts include evenings, weekends, and holidays with a weekly pay rate of $18 per hour. The position requires the ability to work independently and coordinate with housekeeping to ensure guest satisfaction.