Upscale Hotel Front Desk Agent (Opera Pro)

Bridgepoint, LLC; Malden (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Job summary

Bridgepoint, LLC seeks a Local Front Desk Agent for an upscale hotel in Malden, MA. The role requires Opera PMS experience and strong front desk skills to manage check-ins, reservations, and guest services.

You will handle guest accounts, payments, and daily balancing, while coordinating with other departments to ensure a seamless guest experience. Applicants should have previous hotel front desk experience and be able to work independently in a fast-paced environment.

Qualifications

• Previous Front Desk Agent experience in a hotel environment is required.
• Opera PMS experience is required.
• Strong knowledge of front desk operations, reservations, and guest services.
• Excellent customer service and communication skills.
• Ability to multitask and prioritize responsibilities in a fast-paced setting.

Responsibilities

• Greet guests with a welcoming, professional check-in and check-out experience.
• Process registrations, room assignments, payments, and settlements in Opera PMS.
• Handle reservations, room changes, and guest account updates accurately.
• Respond promptly to guest questions and concerns with professionalism.
• Maintain accurate guest records and ensure information is updated.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Answer calls and provide information about hotel services and amenities.
• Monitor room availability and inventory in Opera PMS.
• Assist with cash handling, credit card transactions, and end-of-shift balancing.

Skills

Front Desk Experience

Customer Service

Communication

Multitasking

Organization

Tools

Opera PMS

Job description

Bridgepoint, LLC seeks a Local Front Desk Agent for an upscale hotel in Malden, MA. The role requires Opera PMS experience and strong front desk skills to manage check-ins, reservations, and guest services.

You will handle guest accounts, payments, and daily balancing, while coordinating with other departments to ensure a seamless guest experience. Applicants should have previous hotel front desk experience and be able to work independently in a fast-paced environment.