Hotel Front Desk Agent – Opera PMS Experience Required

Bridgepoint, LLC; Woburn (MA); On-site; USD 32,000 - 34,000; Full time

Job summary

Bridgepoint, LLC is seeking an experienced Hotel Front Desk Agent for an upscale hotel in Woburn, MA. The ideal candidate has hands-on Opera PMS experience and a background in front desk operations, delivering professional, welcoming service to guests.

Shifts include evenings, weekends, and holidays with a weekly pay rate of $18 per hour. The position requires the ability to work independently and coordinate with housekeeping to ensure guest satisfaction.

Qualifications

• Previous hotel front desk experience is required.
• Hands-on experience with Opera PMS is required.
• Ability to work independently with minimal training.
• Strong customer service, communication, and problem-solving skills.
• Comfortable handling guest payments and maintaining accurate records.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests and manage check-ins, check-outs, reservations, and room assignments using Opera PMS.
• Process guest payments, update accounts, and balance transactions at the end of each shift.
• Respond professionally to guest questions, requests, and concerns.
• Coordinate with housekeeping and other hotel departments to support guest satisfaction and room readiness.
• Maintain accurate guest records and follow hotel service standards.
• Answer phone calls, assist with room inventory, and handle guest account inquiries.

Job description

Join an Upscale Hotel Team in Woburn, MA - Bring Your Front Desk Experience and Opera PMS Skills!

Location: Woburn, MA
Pay Rate: $18 per hour
Pay Frequency: Weekly
Job Type: Local Assignment

Job Summary

We are seeking an experienced Hotel Front Desk Agent for an upscale, full-service hotel in Woburn, MA. The ideal candidate has previous hotel front desk experience and hands-on proficiency with Opera PMS. This role is best suited for someone who can work independently with minimal training and provide professional, welcoming service to hotel guests.

Responsibilities

• Welcome guests and manage check-ins, check-outs, reservations, and room assignments using Opera PMS.

• Process guest payments, update accounts, and balance transactions at the end of each shift.

• Respond professionally to guest questions, requests, and concerns.

• Coordinate with housekeeping and other hotel departments to support guest satisfaction and room readiness.

• Maintain accurate guest records and follow hotel service standards.

• Answer phone calls, assist with room inventory, and handle guest account inquiries.

Qualifications

• Previous hotel front desk experience is required.

• Hands-on experience with Opera PMS is required.

• Ability to work independently with minimal training.

• Strong customer service, communication, and problem-solving skills.

• Comfortable handling guest payments and maintaining accurate records.

• Flexible availability, including evenings, weekends, and holidays.

Schedule

Shifts may include evenings, weekends, and holidays. Applicants must be able to work a flexible hotel schedule.

Applicants must have prior hotel front desk experience and practical Opera PMS experience to be considered.