Overnight Front Desk Agent - Luxury Hotel, Growth Paths

Raffles Hotels & Resorts; Boston (MA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Intro wage rate

CSR opportunities

Development opportunities

Job summary

Raffles Boston is seeking an Overnight Front Desk Agent to welcome guests, register them, and process payments, while coordinating with housekeeping and guest services for seamless stays. You will handle check-ins/outs, assist with inquiries via phone, email or text, manage transactions, and balance the bank float.

A professional demeanor and the ability to multitask in a luxury hotel are essential. Experience in OPERA and MS Office is preferred; flexible hours including overnights, weekends,

Qualifications

• 1–2 years' luxury hotel experience preferred.
• High school diploma or equivalent.
• OPERA experience preferred.
• Ability to multitask in a busy environment.
• Proficiency with MS Office Suite.

Responsibilities

• Register guests and present statements, collect payments.
• Coordinate with housekeeping, maintenance, and guest services to fulfill requests.
• Check in/check out guests according to Raffles standards.
• Assist with inquiries via phone, email or text.
• Process transactions and balance bank floats.

Skills

Customer service

Communication

Education

High School Diploma

Tools

OPERA

MS Office Suite

Job description

Raffles Boston is seeking an Overnight Front Desk Agent to welcome guests, register them, and process payments, while coordinating with housekeeping and guest services for seamless stays. You will handle check-ins/outs, assist with inquiries via phone, email or text, manage transactions, and balance the bank float.

A professional demeanor and the ability to multitask in a luxury hotel are essential. Experience in OPERA and MS Office is preferred; flexible hours including overnights, weekends,