Guest-First Front Desk Agent | Opera Expert

Apsilon Hotels, LLC; Fairburn (GA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Competitive compensation

Training & development

Dynamic team culture

Job summary

Apsilon Hotels, LLC is seeking a professional, guest-focused front desk team member to create a welcoming first impression and support smooth daily operations. You will deliver attentive service from arrival to departure and use Opera PMS for reservations and guest requests.

The ideal candidate brings strong communication, organization, and problem-solving skills, plus the ability to multitask in a fast-paced hospitality environment. Weekend/holiday availability is often required.

Qualifications

• Experience in front-desk or guest services preferred.
• Hands-on experience with Opera or similar PMS.
• Excellent communication skills, both written and verbal.
• Strong customer service and problem-solving abilities.
• Ability to multitask and stay composed in a fast-paced environment.
• Basic computer proficiency and office software familiarity.
• Attention to accuracy in guest information and payments.
• Flexibility to work weekends, holidays, and varied shifts.

Responsibilities

• Greet guests warmly and provide courteous, efficient service throughout the stay.
• Handle check-in and check-out procedures accurately and professionally.
• Manage reservations, room assignments, and guest requests using Opera.
• Answer phone calls, respond to inquiries, and direct messages appropriately.
• Process payments, folios, and other front-office transactions with attention to detail.
• Resolve guest concerns promptly and elevate issues when needed.
• Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
• Maintain an organized front desk and ensure accurate records and reports.
• Follow hotel policies, safety standards, and service procedures.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Flexible schedule

Basic computer skills

Tools

Opera PMS

Job description

Apsilon Hotels, LLC is seeking a professional, guest-focused front desk team member to create a welcoming first impression and support smooth daily operations. You will deliver attentive service from arrival to departure and use Opera PMS for reservations and guest requests.

The ideal candidate brings strong communication, organization, and problem-solving skills, plus the ability to multitask in a fast-paced hospitality environment. Weekend/holiday availability is often required.