Front Desk Agent - Opera system

Bridgepoint, LLC; Malden (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Job summary

Bridgepoint, LLC seeks a Local Front Desk Agent for an upscale hotel in Malden, MA. The role requires Opera PMS experience and strong front desk skills to manage check-ins, reservations, and guest services.

You will handle guest accounts, payments, and daily balancing, while coordinating with other departments to ensure a seamless guest experience. Applicants should have previous hotel front desk experience and be able to work independently in a fast-paced environment.

Qualifications

• Previous Front Desk Agent experience in a hotel environment is required.
• Opera PMS experience is required.
• Strong knowledge of front desk operations, reservations, and guest services.
• Excellent customer service and communication skills.
• Ability to multitask and prioritize responsibilities in a fast-paced setting.

Responsibilities

• Greet guests with a welcoming, professional check-in and check-out experience.
• Process registrations, room assignments, payments, and settlements in Opera PMS.
• Handle reservations, room changes, and guest account updates accurately.
• Respond promptly to guest questions and concerns with professionalism.
• Maintain accurate guest records and ensure information is updated.
• Coordinate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Answer calls and provide information about hotel services and amenities.
• Monitor room availability and inventory in Opera PMS.
• Assist with cash handling, credit card transactions, and end-of-shift balancing.

Skills

Front Desk Experience

Customer Service

Communication

Multitasking

Organization

Tools

Opera PMS

Job description

Local Front Desk Agent - Opera Experience Required

Pay: $18.00/hour | Weekly Pay

We're hiring an experienced Front Desk Agent for a local assignment at an upscale, full-service hotel. This position is ideal for someone with strong hotel front desk experience who can step into the operation and work independently with minimal training.

What You'll Do

• Greet guests and provide a welcoming, professional check-in and check-out experience
• Process guest registrations, room assignments, payments, and account settlements using Opera PMS
• Handle reservations, room changes, and guest account updates accurately
• Respond promptly and professionally to guest requests, questions, and concerns
• Maintain accurate guest records and ensure all information is updated in the system
• Coordinate with Housekeeping, Maintenance, and other hotel departments to ensure guest satisfaction
• Answer incoming calls and provide information about hotel services and amenities
• Monitor room availability and manage room inventory through Opera PMS
• Assist with cash handling, credit card transactions, and end-of-shift balancing procedures
• Follow hotel policies, procedures, and service standards at all times
• Ensure the front desk area remains organized and professional
• Support team members and contribute to a positive guest experience

Experience Required

• Previous Front Desk Agent experience in a hotel environment required
• Opera PMS experience required
• Strong knowledge of hotel front desk operations, reservations, and guest services
• Excellent customer service and communication skills
• Experience handling guest concerns and resolving issues professionally
• Strong attention to detail and organizational skills
• Comfortable working in a fast-paced hospitality environment
• Ability to multitask and prioritize responsibilities effectively
• Experience in a full-service hotel preferred
• Flexible schedule, including weekends, holidays, and evening shifts as needed
• Ability to work independently and as part of a team

Preferred Qualifications

• Experience with room reservations and revenue management practices
• Cash handling and payment processing experience
• Strong problem-solving skills and positive attitude
• Multilingual skills are a plus

Assignment Details

• $18.00/hour
• Weekly pay

OPERA experience is required to be considered.