Upscale Guest Experience Concierge

Montage International; Park City (UT); On-site; USD 35,000 - 52,000; Full time

Job summary

Montage International in Park City seeks a Concierge to deliver outstanding guest experiences and assist with information, reservations, and transportation. You will greet guests, log requests, and coordinate with Reception and other departments to meet needs.

Qualifications include a college degree (preferred) and at least two years in upscale hospitality and customer service, along with excellent telephone etiquette and MS Office skills. Must work weekends/nights/holidays as needed.

Qualifications

• College degree preferred.
• Minimum of two years’ experience in an upscale hotel preferred
• Minimum of two years’ experience in customer service
• Excellent telephone etiquette
• Exceptional guest recovery skills
• Excellent organizational and time management skills
• Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
• Must possess a positive attitude
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be able to quickly and effectively adapt to using new software products
• Must be dependable and available to work weekends, nights and/or holidays based on business demands

Responsibilities

• Greeting guests with friendly and sincere welcome
• Providing information and assistance to guests regarding city and hotel attractions or points of interest
• Booking reservations for guests both within the resort and at outside facilities
• Logging guests requests and performing follow up with guests
• Familiarizing oneself with each day’s arrival and group activities
• Maintaining communication with Reception and other departments regarding guest activity or special needs
• Ensuring any incoming and outgoing packages are logged and delivered appropriately
• Monitoring and scheduling Hotel Driver and booking guest transportation with Hotel’s contracted vendor

Skills

Customer service

Telephone etiquette

Guest recovery skills

Communication

Education

College degree preferred

Tools

MS Office

Word

Excel

PowerPoint

Outlook

Job description

Montage International in Park City seeks a Concierge to deliver outstanding guest experiences and assist with information, reservations, and transportation. You will greet guests, log requests, and coordinate with Reception and other departments to meet needs.

Qualifications include a college degree (preferred) and at least two years in upscale hospitality and customer service, along with excellent telephone etiquette and MS Office skills. Must work weekends/nights/holidays as needed.