Overnight Luxury Concierge Lead

Stratton Amenities; Nashville (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team in Nashville. You will lead a team of concierge ambassadors, acting as the liaison between the property manager and staff, ensuring exceptional service for residents, guests, and prospects.

The role requires overnight/flexible availability, strong leadership, and a commitment to hospitality.

Qualifications

• A passion for delivering exceptional service and hospitality.
• Excellent verbal and written communication skills.
• Strong problem-solving and leadership abilities.
• Ability to maintain confidentiality.
• Pride and ownership in the position and property.
• Respond quickly and genuinely to residents' and guests' requests.
• At least five years of hospitality experience.
• Exceptional interpersonal skills and guest service abilities.
• Organized, proactive, productive, and self-motivated with a positive attitude.
• Neat and professional appearance.
• Think clearly and make concise decisions under pressure.

Responsibilities

• Act as the face of the property, leading by example.
• Facilitate communication between the property manager and the concierge team.
• Provide anticipatory service and smooth accommodations.
• Address resident concerns and complaints promptly and professionally.
• Conduct weekly meetings with the property manager to identify areas for improvement.
• Manage team schedules and oversee weekly payroll.
• Hold monthly staff meetings and one-on-one meetings to set performance goals.
• Develop and implement new SOPs to improve concierge operations.
• Foster a positive work culture and environment.
• Enforce uniform and grooming standards.
• Participate in monthly regional director calls.

Job description

Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team in Nashville. You will lead a team of concierge ambassadors, acting as the liaison between the property manager and staff, ensuring exceptional service for residents, guests, and prospects.

The role requires overnight/flexible availability, strong leadership, and a commitment to hospitality.