Flexible Front Desk Agent: Guest Experience & Reservations

biltmore; Asheville (NC); On-site; USD 18,000 - 24,000; Part time

Job summary

The Village Hotel at Biltmore in Asheville, NC is hiring a Front Desk Agent to deliver world‑class guest service. The role handles check‑ins/outs, ticketing, reservations, and guest inquiries with a friendly, proactive approach.

Schedule typically runs 7am–3pm or 3pm–11pm; weekend and holiday availability required. Starting pay is $17.09/hour, with a flex schedule based on qualifications and business needs.

Qualifications

• High school diploma required. Additional training and/or certification(s) preferred.
• At least one year of guest service experience. Ideal candidate will have had one year prior experience in an attraction/hotel/resort setting.
• Outstanding interpersonal and written/verbal communications skills; ability to listen, interact, and suggestively sell strongly preferred.
• Proficiency in Microsoft Office; must be able to quickly learn Biltmore's products, systems, and protocols. Knowledge of Asheville/WNC preferred.
• Excellent organizational, time management, decision‑making and planning skills; attention to detail with a focus on quality and service.
• Proactive, takes initiative, and exercises good judgment; can creatively problem solve and troubleshoot.
• Represents Biltmore professionally in a manner consistent with standards at all times.

Responsibilities

• Handles daily check-ins and check-outs in a timely manner.
• Knowledge of all upcoming group resumes, incoming and outgoing groups and VIPs.
• Knowledge of all outlets on the estate and general information on the area.
• Handle post check-in telephone calls to assure guests' expectations have been met.
• Maintain and file registration cards in the in‑house and arrivals bucket.
• Input information into PMS and maintain guest records accurately, paying close attention to details, notes and comments.
• Operate the room key program.
• Handle guest ticketing and reservations requests; suggestively sells as appropriate.
• Assist with the pre‑registering and pre‑keying of group arrivals.
• Pre print guest tickets and file correctly with arriving guests.
• Handle end of day reports per shift.

Skills

Guest service

Interpersonal communication

Verbal communication

Problem-solving

Time management

Professionalism

Education

High school diploma

Tools

Microsoft Office

Job description

The Village Hotel at Biltmore in Asheville, NC is hiring a Front Desk Agent to deliver world‑class guest service. The role handles check‑ins/outs, ticketing, reservations, and guest inquiries with a friendly, proactive approach.

Schedule typically runs 7am–3pm or 3pm–11pm; weekend and holiday availability required. Starting pay is $17.09/hour, with a flex schedule based on qualifications and business needs.