Guest Experience Agent — Flexible Front Desk Hours

BWM Biltmore Workforce Management; United States; On-site; USD 19,000 - 28,000; Part time

Job summary

Biltmore is seeking a Front Desk Agent to provide warm, world-class guest service, handle check-ins/check-outs, and assist with reservations and tours. The role emphasizes strong communication, organization, and a proactive approach in a luxury estate setting.

Typical shifts run 7am–3pm or 3pm–11pm, Sunday through Saturday, with weekend and holiday hours required. A minimum of one year in guest service and a high school diploma are preferred.

Qualifications

• High school diploma required.
• At least 1 year of guest service experience; hotel/resort/attraction background preferred.
• Excellent interpersonal and written/verbal communication skills.
• Proficiency in Microsoft Office; quick learner of Biltmore systems and protocols.
• Knowledge of Asheville/WNC is a plus.
• Strong organizational, time management, and planning abilities.

Responsibilities

• Handle daily check-ins and check-outs promptly.
• Manage group resumes, incoming/outgoing groups, and VIPs knowledge.
• Know estate outlets and local information for guests.
• Respond to post check-in calls to meet expectations.
• Maintain and file registration cards in-house and arrivals bucket.
• Enter guest data into PMS with high attention to detail.
• Operate the room key program.
• Handle ticketing/reservation requests and upsell when appropriate.
• Assist with pre-registering and pre-keying group arrivals.
• Pre print guest tickets and file with arrivals.
• Process end-of-day reports per shift.

Skills

Guest service

Communication

Time management

Professionalism

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

Biltmore is seeking a Front Desk Agent to provide warm, world-class guest service, handle check-ins/check-outs, and assist with reservations and tours. The role emphasizes strong communication, organization, and a proactive approach in a luxury estate setting.

Typical shifts run 7am–3pm or 3pm–11pm, Sunday through Saturday, with weekend and holiday hours required. A minimum of one year in guest service and a high school diploma are preferred.