Upscale Front Desk Concierge: World-Class Guest Service

Biltmore Workforce Management; Asheville (NC); Vor Ort; USD 19.000 - 28.000; Vollzeit

Zusammenfassung

Inn on Biltmore Estate is hiring a Front Desk Agent to deliver world-class guest service across the Inn on Biltmore Estate's Front Office operations. This role handles check-ins, concierge services, and group arrivals, with shifts covering 7:00 AM to 11:00 PM and weekend/holiday requirements.

The ideal candidate has at least one year in guest service within a four- or five-star hotel, excellent communication and negotiation skills, and proficiency with Outlook, Word, and Excel.

Qualifikationen

• High school diploma; additional education, training, and/or certification preferred.
• 1+ year of related guest service or hospitality experience in a comparable upscale environment.
• Fluency in English; strong interpersonal and communication skills; guest service recovery.

Aufgaben

• Handles daily check-ins/check-outs in a gracious, warm, and timely manner.
• Knowledge of upcoming groups, VIP guests, and area information.
• Post check-in calls to ensure guest satisfaction.
• Maintain registration cards and operate the time lock key system.
• Concierge services at lobby and Chateau Tier lounge locations.
• Assist with pre-registering and pre-keying of group arrivals.
• Handle end of shift reporting and reconciliations.
• Be the point of contact for guest service recovery and resolution.
• Identify opportunities to upsell lodging and estate products and services.

Kenntnisse

Guest service

Communication

Upselling

English proficiency

Ausbildung

High school diploma

Tools

Outlook

Word

Excel

Jobbeschreibung

Inn on Biltmore Estate is hiring a Front Desk Agent to deliver world-class guest service across the Inn on Biltmore Estate's Front Office operations. This role handles check-ins, concierge services, and group arrivals, with shifts covering 7:00 AM to 11:00 PM and weekend/holiday requirements.

The ideal candidate has at least one year in guest service within a four- or five-star hotel, excellent communication and negotiation skills, and proficiency with Outlook, Word, and Excel.