Upscale Inn Concierge: Guest Experience & Tours

The Biltmore Company; Asheville (NC); On-site; USD 23,419 - 26,174; Full time

Job summary

The Biltmore Company is seeking an Inn Concierge for the Inn on Biltmore Estate in Asheville. This full‑time role requires a minimum of 32 hours per week and a starting pay of $17.09 per hour, with rotations covering 7am–3pm or 3pm–11pm.

The ambassador will deliver world‑class service, recommend estate activities, and coordinate reservations and guest requests. Holiday and weekend availability is required; prior guest services or sales experience is preferred.

Qualifications

• 1+ year of guest service, administrative, sales, or reservations experience.
• High school diploma or GED required; additional education preferred.

Responsibilities

• Acts as liaison for guests; ambassador for The Biltmore Company and Asheville.
• Make pre-arrival guest calls and know all events, activities, and offerings of the Inn and Estate.
• Give tours and show guest rooms, maintaining a welcoming front‑of‑house image.
• Provide guest services: fulfill requests, make reservations, arrange childcare, provide directions, handle complaints, suggest local attractions.

Skills

Guest service

Reservations

Sales experience

Communication

Multitasking

Education

High school diploma

Job description

The Biltmore Company is seeking an Inn Concierge for the Inn on Biltmore Estate in Asheville. This full‑time role requires a minimum of 32 hours per week and a starting pay of $17.09 per hour, with rotations covering 7am–3pm or 3pm–11pm.

The ambassador will deliver world‑class service, recommend estate activities, and coordinate reservations and guest requests. Holiday and weekend availability is required; prior guest services or sales experience is preferred.