Upscale Front Desk & Guest Concierge

biltmore; Asheville (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Inn on Biltmore Estate is seeking Front Desk Agents to deliver world-class guest service at the Front Office. Responsibilities include check-in/check-out, concierge support, and handling guest needs across the estate.

Typical shifts cover 1st and 2nd shifts from 7:00 AM to 11:00 PM; weekends and holidays required. Candidates should have strong communication skills and be able to upsell lodging and estate services where appropriate.

Qualifications

• High school diploma; additional education preferred.
• At least 1 year of guest service or hospitality experience; upscale hotel background preferred.
• Fluency in English; strong interpersonal and communication skills.
• Ability to learn reservations, ticketing, and property management systems; knowledge of local area helpful.

Responsibilities

• Handle daily check-ins/check-outs in a gracious, warm, and timely manner.
• Provide concierge services at lobby and lounge locations; assist with group arrivals.
• Post check-in calls to ensure guest satisfaction.
• Maintain and file registration cards; operate time lock system; manage guest messages.
• Handle end-of-shift reporting, close out, and reconciliations.
• Be point of contact for guest service recovery and resolution; upsell estate services.

Skills

Guest service

Concierge experience

Communication

Time management

Multitasking

English fluency

Education

High school diploma

Tools

Outlook

Word

Excel

Job description

Inn on Biltmore Estate is seeking Front Desk Agents to deliver world-class guest service at the Front Office. Responsibilities include check-in/check-out, concierge support, and handling guest needs across the estate.

Typical shifts cover 1st and 2nd shifts from 7:00 AM to 11:00 PM; weekends and holidays required. Candidates should have strong communication skills and be able to upsell lodging and estate services where appropriate.