Upscale FOH AGM – Guest Experience Leader

CALA; Scottsdale (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job summary

CALA Scottsdale is seeking an Assistant General Manager to lead daily operations, culture, and guest experience in a hands‑on, floor‑driven role. You will execute standards, coach managers and hourly staff, and ensure consistency, urgency, and polish in every shift.

As a culture carrier, you will implement the GM direction, manage performance, and protect guest satisfaction across all FOH functions, including service recovery and upselling. Nights, weekends, and holidays are required.

Qualifications

• 3+ years of upscale dining management experience.
• Strong floor leadership presence.
• Working knowledge of Toast POS.
• Excellent communication and coaching ability.
• Ability to manage multiple priorities in high‑pressure environments.
• Wine and spirits knowledge preferred.
• Arizona Food Handlers and Manager Certification (required).

Responsibilities

• Lead service shifts with visible floor presence and ensure consistent Sequence of Service across FOH roles.
• Coach and train FOH team members; conduct follow-up training and performance documentation.
• Monitor labor, daily sales, and waste; support inventory with Bar and BOH leadership.
• Build relationships with VIP and repeat guests; maintain brand ambiance standards during shifts.

Skills

Upscale dining management

Floor leadership presence

Communication & coaching

Prioritization under pressure

Wine & spirits knowledge

Arizona food handler & manager cert

Tools

Toast POS

Job description

CALA Scottsdale is seeking an Assistant General Manager to lead daily operations, culture, and guest experience in a hands‑on, floor‑driven role. You will execute standards, coach managers and hourly staff, and ensure consistency, urgency, and polish in every shift.

As a culture carrier, you will implement the GM direction, manage performance, and protect guest satisfaction across all FOH functions, including service recovery and upselling. Nights, weekends, and holidays are required.