Hospitality Housekeeping Leader

Omni Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 40,000 - 52,000; Full time

Job summary

Omni William Penn Hotel in downtown Pittsburgh is seeking a housekeeping leader to oversee cleaning and laundry operations, ensuring consistent guest experiences and adherence to Omni standards. The role emphasizes cost controls, staff supervision, inventory management, and quality assurance across public areas and guest rooms.

Key duties include maintaining turnover, coordinating with Front Desk and Engineering, and upholding energy conservation while fostering a motivated team and superior

Qualifications

• Customer service mindset and guest-focused attitude.
• Strong communication skills across departments.
• Ability to work with a team to deliver consistent service.

Responsibilities

• Provides courteous, personalized, attentive, sincere, consistent Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Assist Director of Housekeeping with all of the following departmental functions and concerns: maintain turnover to an acceptable level, maintain close communication and interaction with Front Desk and Engineering, uniform control and issuance, administer Lost and Found key control, guest requests, monthly meetings, quality assurance in public space and guest rooms, linen and supply inventories, monitor Housekeeping inventories to ensure adequate levels are maintained, assist with scheduling and payroll cost controls.
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
• Maintains close coordination, communication, and interaction with the Front Office and other departments.
• Ensures all guest requests are met within the prescribed time limit.
• Assists Director of Housekeeping in all areas of Housekeeping management: cost controls, inventories, quality assurance inspections, staff supervision, systems and controls, loss prevention, safety, associate morale.

Skills

Guest Service

Communication

Teamwork

Problem Solving

Job description

Omni William Penn Hotel in downtown Pittsburgh is seeking a housekeeping leader to oversee cleaning and laundry operations, ensuring consistent guest experiences and adherence to Omni standards. The role emphasizes cost controls, staff supervision, inventory management, and quality assurance across public areas and guest rooms.

Key duties include maintaining turnover, coordinating with Front Desk and Engineering, and upholding energy conservation while fostering a motivated team and superior