Restaurant Operations & Guest Experience Manager

Omni Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 65,000 - 90,000; Full time

Job summary

Omni Hotels & Resorts in Pittsburgh seeks an experienced Restaurant Manager to oversee daily restaurant operations, ensuring exceptional guest experiences and top-tier service standards. The role includes staff supervision, training, and managing financial and administrative duties.

You will lead pre-shift meetings, supervise dining, resolve guest issues, and maintain brand standards across service areas while fostering teamwork and growth within a fast-paced hotel environment.

Qualifications

• Experience in restaurant or food & beverage management, preferably in a hotel or upscale dining environment.
• Strong leadership, organizational, and communication skills.
• Proven ability to manage guest relations with professionalism and diplomacy.

Responsibilities

• Lead daily pre-shift meetings to prepare and motivate service staff.
• Oversee dining operations, ensuring attentive, efficient, and courteous service.
• Monitor guest interactions to guarantee satisfaction and resolve complaints promptly.
• Coordinate communication between front-of-house, kitchen, stewarding, and bar teams.
• Recruit, train, and mentor associates to deliver outstanding service and uphold company standards.
• Create weekly schedules and ensure proper staffing levels.
• Manage daily supply orders and inventory control; monitor costs for profitability.

Skills

Leadership

Operations management

Organizational skills

Communication skills

Guest relations

POS proficiency

Scheduling

Administrative tools

Education

ServSafe Manager Certification

RAMP Certification

Tools

POS systems

Scheduling software

Job description

Omni Hotels & Resorts in Pittsburgh seeks an experienced Restaurant Manager to oversee daily restaurant operations, ensuring exceptional guest experiences and top-tier service standards. The role includes staff supervision, training, and managing financial and administrative duties.

You will lead pre-shift meetings, supervise dining, resolve guest issues, and maintain brand standards across service areas while fostering teamwork and growth within a fast-paced hotel environment.