Upscale Dining General Manager: Lead Guest Experience

Goodwin Recruiting; Charlotte (NC); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

14 working days PTO

5 personal days

Full-time leadership opportunity

Job summary

Goodwin Recruiting is seeking a Restaurant General Manager to lead a high-volume upscale casual dining operation in Charlotte. You will be a hands-on, results-driven hospitality leader focused on people development, guest experience, and strong financial performance.

Ideal candidates have 5–8 years of General Manager experience, a proven track record in operations, and the ability to recruit and coach top teams while optimizing labor, cost controls, and profitability.

Qualifications

• 5–8 years of General Manager experience in a high-volume upscale casual or casual dining environment.
• Strong restaurant operations and leadership background.
• Proven ability to recruit, train, develop, and retain successful teams.
• Strong understanding of restaurant financials, labor management, cost controls, and profitability.
• Demonstrated ability to drive top-line sales.

Responsibilities

• Lead all aspects of day-to-day restaurant operations.
• Build a culture focused on exceptional hospitality and guest satisfaction.
• Recruit, train, coach, develop, and retain managers and team members.
• Drive sales growth and overall restaurant profitability.
• Analyze sales, labor, and operating-cost trends and implement improvements.
• Manage labor productivity, cost of goods, and controllable operating expenses.
• Maintain high standards for food, beverage, service, safety, and overall restaurant execution.

Skills

General management

Operations leadership

People development

Financial acumen

Guest experience

Sales growth

Cost controls

Communication

Job description

Goodwin Recruiting is seeking a Restaurant General Manager to lead a high-volume upscale casual dining operation in Charlotte. You will be a hands-on, results-driven hospitality leader focused on people development, guest experience, and strong financial performance.

Ideal candidates have 5–8 years of General Manager experience, a proven track record in operations, and the ability to recruit and coach top teams while optimizing labor, cost controls, and profitability.