UPS Field Service Engineer — Regional Tech & Growth

EOLA | A Critical Power Company; Pensacola (FL); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Full benefits package

401(k) with company match

Gas card and vehicle allowance

Training & development

Job summary

EOLA | A Critical Power Company is seeking a skilled UPS Field Engineer to apply expertise in start-up, testing, and operation of power electronics at customer sites. The role covers commissioning, maintenance, and on-call support, with a home-based base and Panhandle travel.

Ideal candidates have 3–5 years of experience (10+ preferred), strong troubleshooting ability, and a pro-active customer-service mindset. Training and growth opportunities are offered.

Qualifications

• Minimum 3–5 years of experience; 10+ years preferred.
• Skilled in troubleshooting UPS, batteries, PDUs, STSs, etc.
• Proficient with hand tools and test equipment for maintenance and repairs.
• Strong verbal, written communication, and customer service skills.
• Ability to work independently with resourcefulness and initiative.
• Knowledge of equipment manufacturers’ specifications.
• Physically capable of lifting up to 100 lbs as required.
• Willingness to work nights, weekends, and be on-call when needed.
• Basic knowledge of computer hardware and software.
• Prior experience with third-party UPS service providers is a plus.
• OEM training or experience with brands such as Emerson/Liebert/Vertiv, APC/MGE/Schneider, or Eaton/Powerware/PDI is required.
• Military veterans with Electrical/Mechanical experience valued.
• Must have a clean driving record.
• Primarily regional travel within the Panhandle area; occasional national travel may be required.

Responsibilities

• Conducts commissioning-focused design reviews, prepares test procedures and reports, and oversees on-site testing.
• Performs preventive maintenance, emergency response, equipment start-up, and field modifications.
• Coordinates with technical support to resolve maintenance or operational issues.
• Assists in developing Methods of Procedures (MOPs).
• Reports to a supervisor for any unusual issues or developments.
• Trains periodically at company headquarters on testing equipment and rebuilding systems.
• Completes Field Service Reports promptly and provides proactive recommendations to clients.
• Candidate will be based from home.

Skills

Troubleshooting UPS equipment

Customer service

Independent work

Willingness to travel

Clear communication

Education

Technical degree a plus

Tools

Test equipment

Hand tools

Power electronics

Job description

EOLA | A Critical Power Company is seeking a skilled UPS Field Engineer to apply expertise in start-up, testing, and operation of power electronics at customer sites. The role covers commissioning, maintenance, and on-call support, with a home-based base and Panhandle travel.

Ideal candidates have 3–5 years of experience (10+ preferred), strong troubleshooting ability, and a pro-active customer-service mindset. Training and growth opportunities are offered.