University Program Renewal Specialist

Cadence; Austin (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Cadence is seeking a University Program Coordinator in Austin to manage renewal processes for university software contracts and maximize customer retention. The role will focus on ensuring up-to-date databases and accurate contractual information while supporting special projects as needed.

You will proactively engage customers on renewals, maintain Salesforce records, and collaborate with IT, Order Management, and Compliance teams to ensure smooth order flow.

Qualifications

• Strong communication and ability to build long-term customer relationships.
• Proficiency with Office and Excel; able to work in multiple databases.
• Self-motivated with problem-solving mindset and able to work independently.
• Strong organizational skills with ability to manage multiple priorities.

Responsibilities

• Stay on top of renewals for university accounts in North America (NA) with plans to expand to other regions.
• Proactively contact customers for renewals to prevent license downgrades.
• Maintain complete and accurate account data and activity records in Salesforce.com.
• Monitor order processing flow and resolve issues to ensure timely completion.

Skills

Communication

Office Suite

Excel

Data management

Independent worker

Organizational skills

Tools

Salesforce.com

DocuSign

AI tools

Job description

Cadence is seeking a University Program Coordinator in Austin to manage renewal processes for university software contracts and maximize customer retention. The role will focus on ensuring up-to-date databases and accurate contractual information while supporting special projects as needed.

You will proactively engage customers on renewals, maintain Salesforce records, and collaborate with IT, Order Management, and Compliance teams to ensure smooth order flow.