University Program Coordinator

Cadence; Austin (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Cadence is seeking a University Program Coordinator in Austin to manage renewal processes for university software contracts and maximize customer retention. The role will focus on ensuring up-to-date databases and accurate contractual information while supporting special projects as needed.

You will proactively engage customers on renewals, maintain Salesforce records, and collaborate with IT, Order Management, and Compliance teams to ensure smooth order flow.

Qualifications

• Strong communication and ability to build long-term customer relationships.
• Proficiency with Office and Excel; able to work in multiple databases.
• Self-motivated with problem-solving mindset and able to work independently.
• Strong organizational skills with ability to manage multiple priorities.

Responsibilities

• Stay on top of renewals for university accounts in North America (NA) with plans to expand to other regions.
• Proactively contact customers for renewals to prevent license downgrades.
• Maintain complete and accurate account data and activity records in Salesforce.com.
• Monitor order processing flow and resolve issues to ensure timely completion.

Skills

Communication

Office Suite

Excel

Data management

Independent worker

Organizational skills

Tools

Salesforce.com

DocuSign

AI tools

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Role Summary

University Program Coordinator - manages the renewal of University Program software contracts. This role focuses on maximizing customer retention, reducing churn risk, and making sure databases are up-to-date and accurate. There may also be opportunities to work on special projects.

Key Responsibilities

• Staying on top of renewals for universities accounts in North America to start adding other regions later.
• Proactively contact customers for renewals to make sure their licenses don't go down.
• Maintain complete and accurate account data and activity records in Salesforce.com.
• Monitor order processing flow and resolve issues to ensure timely completion.

Day-to-Day Activities

• Provide support to university users with registration, renewals, support account creation and other questions that come up.
• Manage assigned renewal accounts for multiple academic product bundles.
• Work with Cadence IT, Order Management, Export Compliance and other groups as needed to complete tasks.

Required Skills and Qualifications

• Strong communication skills and ability to build long-term customer relationships.
• Proficiency with Office, Excel and able to work in multiple databases at the same time.
• Self-motivated, problem-solving mindset, and ability to work independently.
• Strong organizational skills and ability to manage multiple priorities.

Preferred Skills and Qualifications

• Experience with communicating with customer in email and on the phone.
• Familiarity with online renewal forms and back-end order flow management.
• Proficiency with Salesforce.com and Docusign
• Experience in working with AI tools

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