University Program Coordinator

Cadence Design Systems; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Cadence Design Systems seeks a University Program Coordinator to manage university software renewals and protect customer retention. The role emphasizes accurate databases, proactive renewal outreach, and coordinating with IT and order management to keep license continuity.

Opportunities to contribute to special projects may arise. You will maintain clean records in Salesforce, support university users, and handle multiple renewal accounts across academic product bundles, collaborating with

Qualifications

• Strong communication and ability to build long-term customer relationships.
• Proficiency with Office and Excel; able to work with multiple databases.
• Self-motivated with problem-solving mindset; able to work independently.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Staying on top of renewals for university accounts in North America; later expand to other regions.
• Proactively contact customers for renewals to avoid license downtime.
• Maintain accurate account data and activity records in Salesforce.com.
• Monitor order processing flow and resolve issues to ensure timely completion.

Skills

Strong communication

Customer relationship building

Office & Excel proficiency

Independent problem-solving

Organizational skills

Tools

Salesforce.com

Docusign

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Role Summary

University Program Coordinator – manages the renewal of University Program software contracts. This role focuses on maximizing customer retention, reducing churn risk, and making sure databases are up-to-date and accurate. There may also be opportunities to work on special projects.

Key Responsibilities

• Staying on top of renewals for universities accounts in North America to start adding other regions later.
• Proactively contact customers for renewals to make sure their licenses don’t go down.
• Maintain complete and accurate account data and activity records in Salesforce.com.
• Monitor order processing flow and resolve issues to ensure timely completion.

Day-to-Day Activities

• Provide support to university users with registration, renewals, support account creation and other questions that come up.
• Manage assigned renewal accounts for multiple academic product bundles.
• Work with Cadence IT, Order Management, Export Compliance and other groups as needed to complete tasks.

Required Skills and Qualifications

• Strong communication skills and ability to build long-term customer relationships.
• Proficiency with Office, Excel and able to work in multiple databases at the same time.
• Self-motivated, problem-solving mindset, and ability to work independently.
• Strong organizational skills and ability to manage multiple priorities.

Preferred Skills and Qualifications

• Experience with communicating with customer in email and on the phone.
• Familiarity with online renewal forms and back-end order flow management.
• Proficiency with Salesforce.com and Docusign
• Experience in working with AI tools

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