University Renewal & Retention Specialist

Cadence Design Systems; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Cadence Design Systems seeks a University Program Coordinator to manage university software renewals and protect customer retention. The role emphasizes accurate databases, proactive renewal outreach, and coordinating with IT and order management to keep license continuity.

Opportunities to contribute to special projects may arise. You will maintain clean records in Salesforce, support university users, and handle multiple renewal accounts across academic product bundles, collaborating with

Qualifications

• Strong communication and ability to build long-term customer relationships.
• Proficiency with Office and Excel; able to work with multiple databases.
• Self-motivated with problem-solving mindset; able to work independently.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Staying on top of renewals for university accounts in North America; later expand to other regions.
• Proactively contact customers for renewals to avoid license downtime.
• Maintain accurate account data and activity records in Salesforce.com.
• Monitor order processing flow and resolve issues to ensure timely completion.

Skills

Strong communication

Customer relationship building

Office & Excel proficiency

Independent problem-solving

Organizational skills

Tools

Salesforce.com

Docusign

Job description

Cadence Design Systems seeks a University Program Coordinator to manage university software renewals and protect customer retention. The role emphasizes accurate databases, proactive renewal outreach, and coordinating with IT and order management to keep license continuity.

Opportunities to contribute to special projects may arise. You will maintain clean records in Salesforce, support university users, and handle multiple renewal accounts across academic product bundles, collaborating with