University Process Improvement Lead & Change Agent

Hastings Center, Inc.; Northern (KY); Hybrid; USD 130,000 - 135,000; Full time

Benefits offered by this job

Health & Wellness

PTO & Holidays

Flexible work arrangements

403(b) with company match

Tuition reimbursement

Career advancement

Wellness programs

Commuter benefits

Vibrant company culture

Job summary

Howard University is seeking a Business Process Improvement Manager to serve as an internal consultant for redesigning and standardizing processes across administrative and academic units. You will drive operational efficiency and improve service delivery while collaborating with university leadership and external vendors.

The role emphasizes change management, stakeholder engagement, and development of procedures, metrics, and continuous improvement programs to support institutional priorities.

Qualifications

• Master's degree in Business Administration, Public Administration, Higher Education Administration, Organizational Development, Management, Industrial Engineering, or a related field, with at least three years of related experience.
• Experience analyzing, redesigning, and implementing business process improvements across complex organizations.
• Knowledge of Lean, Lean Six Sigma, BPM or similar frameworks.
• Experience facilitating process mapping, workflow analysis, requirements gathering, and stakeholder engagement.
• Understanding of organizational change management and enterprise implementation support.
• Strong analytical, critical thinking and problem-solving abilities.
• Experience presenting operational data and performance metrics to inform decisions.
• Ability to build collaborative relationships without direct supervisory authority.
• Excellent written, verbal, facilitation and presentation skills.
• Advanced proficiency in Microsoft Office and process mapping / project management tools.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead business process analysis, redesign, and improvement initiatives across academic and administrative units.
• Conduct discovery sessions, interviews, workshops, and process mapping to identify opportunities.
• Develop business requirements, process documentation, and SOPs to support enterprise initiatives.
• Partner with leadership, departments, project teams, and vendors to implement improvements.
• Identify inefficiencies, risks, redundancies, and opportunities for standardization with practical solutions.
• Support organizational change with stakeholder engagement, training coordination, and implementation planning.
• Establish and monitor process performance measures and KPIs.
• Serve as a resource on BPM methodologies and organizational effectiveness.
• Collaborate to advance enterprise-wide transformation and continuous improvement.
• Perform other duties as assigned.

Skills

Process improvement

Stakeholder engagement

Analytical thinking

Change management

Cross-functional collaboration

Problem solving

Education

Master's degree in Business Administration or related field

Tools

Workday

Microsoft Office

Job description

Howard University is seeking a Business Process Improvement Manager to serve as an internal consultant for redesigning and standardizing processes across administrative and academic units. You will drive operational efficiency and improve service delivery while collaborating with university leadership and external vendors.

The role emphasizes change management, stakeholder engagement, and development of procedures, metrics, and continuous improvement programs to support institutional priorities.