Business Process Improvement Manager

Hastings Center, Inc.; Northern (KY); Hybrid; USD 130,000 - 135,000; Full time

Benefits offered by this job

Health & Wellness

PTO & Holidays

Flexible work arrangements

403(b) with company match

Tuition reimbursement

Career advancement

Wellness programs

Commuter benefits

Vibrant company culture

Job summary

Howard University is seeking a Business Process Improvement Manager to serve as an internal consultant for redesigning and standardizing processes across administrative and academic units. You will drive operational efficiency and improve service delivery while collaborating with university leadership and external vendors.

The role emphasizes change management, stakeholder engagement, and development of procedures, metrics, and continuous improvement programs to support institutional priorities.

Qualifications

• Master's degree in Business Administration, Public Administration, Higher Education Administration, Organizational Development, Management, Industrial Engineering, or a related field, with at least three years of related experience.
• Experience analyzing, redesigning, and implementing business process improvements across complex organizations.
• Knowledge of Lean, Lean Six Sigma, BPM or similar frameworks.
• Experience facilitating process mapping, workflow analysis, requirements gathering, and stakeholder engagement.
• Understanding of organizational change management and enterprise implementation support.
• Strong analytical, critical thinking and problem-solving abilities.
• Experience presenting operational data and performance metrics to inform decisions.
• Ability to build collaborative relationships without direct supervisory authority.
• Excellent written, verbal, facilitation and presentation skills.
• Advanced proficiency in Microsoft Office and process mapping / project management tools.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead business process analysis, redesign, and improvement initiatives across academic and administrative units.
• Conduct discovery sessions, interviews, workshops, and process mapping to identify opportunities.
• Develop business requirements, process documentation, and SOPs to support enterprise initiatives.
• Partner with leadership, departments, project teams, and vendors to implement improvements.
• Identify inefficiencies, risks, redundancies, and opportunities for standardization with practical solutions.
• Support organizational change with stakeholder engagement, training coordination, and implementation planning.
• Establish and monitor process performance measures and KPIs.
• Serve as a resource on BPM methodologies and organizational effectiveness.
• Collaborate to advance enterprise-wide transformation and continuous improvement.
• Perform other duties as assigned.

Skills

Process improvement

Stakeholder engagement

Analytical thinking

Change management

Cross-functional collaboration

Problem solving

Education

Master's degree in Business Administration or related field

Tools

Workday

Microsoft Office

Job description

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth.

Here is what we offer:

• Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support
• Work-Life Balance: PTO, paid holidays, flexible work arrangements
• Financial Wellness: Competitive salary, 403(b) with company match
• Professional Development: Ongoing training, tuition reimbursement, and career advancement paths
• Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness

Howard University is seeking a Business Process Improvement Manager, who serves as the University's internal consultant for business process improvement by partnering with administrative and academic units to redesign processes, standardize operations, eliminate inefficiencies, and improve institutional service delivery.

SUPERVISORY ACCOUNTABILITY

• The Business Process Improvement Manager is responsible for leading business process improvement initiatives and coordinating cross-functional teams to achieve project objectives and organizational outcomes.
• The incumbent works collaboratively with University leadership, faculty, staff, external vendors, and project stakeholders to facilitate process redesign, implementation, and continuous improvement efforts.
• While the position does not initially have direct supervisory responsibility, it provides functional leadership for project teams and may oversee consultants, student assistants, temporary staff, or other resources assigned to business process improvement initiatives.
• Formal supervisory responsibilities may evolve as the Office of Business Optimization expands.

NATURE AND SCOPE

• The Business Process & Improvement Manager is responsible for leading business process improvement initiatives that enhance operational efficiency, service delivery, and organizational effectiveness across the University.
• The incumbent partners with academic and administrative units to assess existing business processes, identify opportunities for improvement, facilitate process redesign, and support the implementation of sustainable solutions aligned with institutional priorities.
• The position applies business process improvement methodologies, workflow analysis, process mapping, and change management principles to optimize University operations.

PRINCIPAL ACCOUNTABILITIES

• Lead business process analysis, redesign, and improvement initiatives across academic and administrative units to increase efficiency, improve service delivery, and strengthen organizational effectiveness.
• Facilitate process discovery sessions, stakeholder interviews, workshops, and current-state/future-state process mapping to identify improvement opportunities.
• Develop business requirements, process documentation, workflow diagrams, standard operating procedures, and recommendations to support enterprise initiatives.
• Partner with University leadership, functional departments, project teams, and external vendors to implement business process improvements aligned with institutional priorities.
• Identify process inefficiencies, operational risks, redundancies, and opportunities for standardization while recommending practical and sustainable solutions.
• Support organizational change by assisting with stakeholder engagement, communications, training coordination, and implementation planning.
• Establish and monitor process performance measures, key performance indicators, and operational metrics to evaluate outcomes and identify opportunities for continuous improvement.
• Serve as a resource on business process improvement methodologies, organizational effectiveness, and best practices.
• Collaborate with the Office of Business Optimization to advance enterprise-wide transformation initiatives and foster a culture of continuous improvement.
• Perform other duties as assigned.

CORE COMPETENCIES

• Lead current-state and future-state process mapping.
• Facilitate process redesign workshops across campus.
• Standardize institutional business processes.
• Support Workday business process optimization.
• Evaluate operational effectiveness of Centers & Institutes.
• Partner with Research Administration to improve research workflows.
• Support Financial Aid process redesign.
• Identify opportunities for automation and AI-enabled improvements.
• Develop standard operating procedures and process documentation.
• Support organizational change initiatives.

MINIMUM REQUIREMENTS

• Master's degree in Business Administration, Public Administration, Higher Education Administration, Organizational Development, Management, Industrial Engineering, or a related field, with a minimum of three years of progressively responsible experience in business process improvement, operational excellence, organizational effectiveness, or a related discipline; or an equivalent combination of education and experience.
• Demonstrated experience analyzing, redesigning, and implementing business process improvements across complex organizations.
• Knowledge of business process improvement methodologies, including Lean, Lean Six Sigma, Business Process Management (BPM), or comparable continuous improvement frameworks.
• Experience facilitating process mapping, workflow analysis, requirements gathering, and stakeholder engagement across multiple organizational units.
• Demonstrated understanding of organizational change management principles and experience supporting enterprise implementation efforts.
• Strong analytical, critical thinking, and problem-solving skills with the ability to translate operational challenges into practical business solutions.
• Experience collecting, analyzing, and presenting operational data and performance metrics to support decision-making.
• Demonstrated ability to build collaborative relationships and influence outcomes across diverse stakeholder groups without direct supervisory authority.
• Excellent written, verbal, facilitation, and presentation skills.
• Advanced proficiency in Microsoft Office Suite and experience using process mapping, project management, or collaboration software.
• Demonstrated ability to manage multiple priorities in a complex, fast-paced organizational environment.

Compliance Salary Range Disclosure Compensation Range

$130,000 - $135,000

Howard University is a comprehensive, research-oriented, historically Black private university providing an educational experience of exceptional quality to students of high academic potential with particular emphasis upon the provision of educational opportunities to promising Black students. Further, the University is dedicated to attracting and sustaining a cadre of faculty who are, through their teaching and research, committed to the development of distinguished and compassionate graduates and to the quest for solutions to human and social problems in the United States and throughout the world.

Howard University does not discriminate on the basis of race, color, national and ethnic origin, sex, sexual orientation, gender or gender identity, marital status, religion, disability or protected veterans status. Veterans and people with disabilities are encouraged to apply. Inquiries regarding provisions for persons with disabilities or veterans status, Equal Employment Opportunity and Title IX should be directed to the Office of Employee Relations and Equal Employment Opportunity at 202-806-1280.

This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The university has the right to revise this position description at any time. This position description is not construed as a contract for employment.

This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The university has the right to revise this position description at any time. This position description is not be construed as a contract for employment.