Lead Mailroom Operations & Customer Service

University of Virginia; Charlottesville (VA); On-site; USD 26,000 - 32,000; Full time

Job summary

The University of Virginia seeks an Operations Specialist to oversee daily mail and package services, guiding staff and student workers and ensuring efficient, secure handling of all operations. You will coordinate workflows, train teams, and deliver excellent customer service across Grounds.

Collaborate with departments, manage billing and reporting, and ensure compliance with postal regulations while supporting large projects and vehicle transport of items.

Qualifications

• High school diploma or equivalent required.
• Minimum three years in mail services, shipping/receiving, or customer service.
• Valid driver's license.

Responsibilities

• Coordinate daily mailroom operations and logistics across Grounds.
• Train and supervise mail clerks and student staff; lead in Manager's absence.
• Provide professional customer service to students, faculty, staff, and visitors.
• Manage billing, data entry, and reporting for mail operations.
• Ensure compliance with USPS rules and university policies; maintain equipment.

Skills

Leadership

Customer service

Team coordination

Training

Communication

Education

High school diploma or equivalent

Tools

Mail tracking software

Microsoft Office

Job description

The University of Virginia seeks an Operations Specialist to oversee daily mail and package services, guiding staff and student workers and ensuring efficient, secure handling of all operations. You will coordinate workflows, train teams, and deliver excellent customer service across Grounds.

Collaborate with departments, manage billing and reporting, and ensure compliance with postal regulations while supporting large projects and vehicle transport of items.