Universal Teller & Member Service Specialist

Flcu; Ocala (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Dynamic team environment

Extensive training

Exceptional benefits

Career growth opportunities

Job summary

Florida Credit Union is seeking a Universal Teller in Ocala to deliver excellent member service and support financial needs. This role blends teller duties with aspects of member services, including product recommendations and cross-selling, while upholding credit union policies.

The position emphasizes cash handling, inquiries via multiple channels, and collaboration with other departments. Training and a comprehensive benefits package accompany the role.

Qualifications

• High school diploma or GED with 1-3 years related experience or equivalent mix of education and hands-on experience.

Responsibilities

• Cashes checks and dispenses money after verification of identification, signature, and account balance.
• Answering telephone, online, mail, chats and other electronic communication inquiries.
• Balances currency, coin, and checks in cash drawer at the end of shift to the computer printout of daily transactions.
• Cross-sells FCU products to the membership (interest bearing checking accounts, consumer loans, commercial loans etc.).
• Conducting loan interviews and obtaining previous credit history of member, as well as other pertinent data that could be used later.
• Processing membership and/or checking applications, certificates, IRA’s, payroll, direct deposit, etc.
• Adhere to OFAC and Bank Secrecy Act requirements to maintain the highest standards of compliance.

Skills

Customer service

Cash handling

Phone & online inquiries

Education

High school diploma or GED

1-3 years related experience

Job description

Florida Credit Union is seeking a Universal Teller in Ocala to deliver excellent member service and support financial needs. This role blends teller duties with aspects of member services, including product recommendations and cross-selling, while upholding credit union policies.

The position emphasizes cash handling, inquiries via multiple channels, and collaboration with other departments. Training and a comprehensive benefits package accompany the role.