Universal Teller

Florida Credit Union; Florida; On-site; USD 30,000 - 36,000; Full time

Job summary

Florida Credit Union in Lady Lake, FL is seeking an Universal Teller to deliver exceptional member service and support. The role combines teller duties with member service responsibilities, ensuring accurate cash handling and positive interactions with customers.

The position emphasizes cross-selling credit union products, handling inquiries, and processing applications while maintaining compliance and teamwork within a dynamic branch environment.

Qualifications

• High School Diploma or GED required or equivalent experience.
• A valid driver's license is required.

Responsibilities

• Cashes checks and dispenses money after verification of identification, signature, and account balance.
• Answers inquiries via telephone, online, mail, chats and other electronic communications.
• Balances currency, coin, and checks in cash drawer at end of shift against daily transaction printouts.
• Cross-sells Florida Credit Union products to members (checking, loans, etc.).
• Conducts loan interviews and reviews member credit history as needed.
• Processes membership and/or checking applications and related documents.
• Adheres to OFAC and Bank Secrecy Act requirements to maintain compliance.

Skills

Customer service experience

Communication skills

Education

High School Diploma or GED

Job description

Job Details: Job Location: Lady Lake Branch - Lady Lake, FL, Position Type: Full Time, Salary Range: Undisclosed

Join Our Team at Florida Credit Union – Where Your Future Shines Bright!

About Us:

At Florida Credit Union, our mission is clear: to enhance the lives of our Florida neighbors through exceptional financial services. When you become a part of our team, you’re not just starting a new job; you’re joining a vibrant community dedicated to making a positive impact. We pride ourselves on fostering a dynamic, collaborative work environment where every team member is valued and supported.

Why You'll Love Working with Us:

• Dynamic Team Environment: Work in a supportive and collaborative atmosphere where your ideas and contributions are valued.
• Extensive Training: Receive comprehensive training to ensure you’re set up for success from day one.
• Exceptional Benefits: Enjoy a competitive benefits package designed with your well‑being in mind.
• Career Growth: Explore numerous opportunities for professional development and advancement within our organization.

Position Overview:

The Universal Teller provides excellent customer service to current and potential members and represents the Credit Union in a positive, professional manner. The Universal Teller will assist current and potential members with inquiries about our products and services and make appropriate recommendations. Universal Tellers work with other departments to find solutions to help members’ financial needs. Additionally, Universal Tellers will fulfill the duties of a Teller as well as some duties of a Member Service Representative as needed and conduct these activities in accordance with Credit Union policies, goals and objectives established by management.

Your Key Responsibilities:

• Cashes checks and dispenses money after verification of identification, signature, and account balance.
• Answering telephone, online, mail, chats and other electronic communication inquires.
• Balances currency, coin, and checks in cash drawer at the end of shift to the computer printout of daily transactions.
• Cross-sells FCU products to the membership (interest bearing checking accounts, consumer loans, commercial loans etc.).
• Conducting loan interviews and obtaining previous credit history of member, as well as other pertinent data that could be used later.
• Processing membership and/or checking applications, certificates, IRA’s, payroll, direct deposit, etc.
• Adhere to OFAC and Bank Secrecy Act requirements to maintain the highest standards of compliance.

What We're Looking For:

• A high school diploma or GED combined with 1-3 years of related experience, or an equivalent mix of education and hands‑on experience.
• A current driver’s license.