Universal Teller I

IBC Bank; Tulsa (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

IBC Bank is seeking a Universal Teller I to provide excellent customer service and process various bank transactions. The role requires balancing cash drawers, promoting bank products, and maintaining customer relationships while adhering to bank policies. Ideal candidates will possess strong communication skills and a focus on sales and service.

Qualifications

• 1 to 6 months cash handling preferred.
• 1+ years of experience interacting with people preferred.

Responsibilities

• Process paying and receiving teller transactions.
• Deliver prompt, efficient, and friendly customer service.
• Balance and maintain assigned cash box and vault.

Skills

Communication

Teamwork

Sales

Mathematics

Critical Thinking

Problem Solving

Education

High school graduate or GED equivalent

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. IBC Bank hires talented, creative, and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement, and relationship building, which leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer-centric and strive to provide an excellent customer experience.

Time Type: Full time

This is an in-office position.

Department: 705 Teller Operations

Job Summary:

The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the “IBC Experience”. This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in building customer relationships to identify products and services that meet the customer’s banking needs.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements in this job description are intended to describe the general nature of the work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

1. Process paying and receiving teller transactions
2. Deliver the IBC Experience by providing prompt, efficient, and friendly customer service
3. Balance and maintain assigned cash box and vault if applicable, as well as perform end-of-day processes
4. Meet customer financial needs by promoting bank products and services through lobby, motor bank, and outreach activities
5. Perform successfully to the Sales Performance Goals and Referral Programs
6. Participate in product and service initiatives for bank growth
7. Attend company meetings
8. Process foreign currency transactions
9. Follow proper procedures to minimize errors and reduce losses
10. Assist in solving issues related to customer transactions
11. Answer all banking-related inquiries
12. Operate and maintain all necessary teller equipment
13. Assist with branch procedures under dual control requirements, including branch opening/closing
14. Assist on-the-job training for their branch and other branches
15. Flexibility to report to work and assist other branches
16. Perform the duties of sales functions
17. Perform other duties as assigned

Skills

• Good oral and written communication (Bilingual preferred for border markets)
• 10 Key
• Focus on Quality/Accuracy
• Teamwork
• Sensitivity to Guidelines
• Focus on Sales/Results
• Service Oriented
• Learning Strategies
• Mathematics
• Critical Thinking
• Problem solver
• Judgment and sound decision-making abilities

Education & Experience

• High school graduate or GED equivalent
• 1 to 6 months cash handling preferred
• 1+ years of experience interacting with people preferred