Universal Teller I

International Bancshares Corp; Tulsa (OK); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading company in the banking sector is seeking a Universal Teller I to provide excellent customer service and process various banking transactions. This full-time in-office position requires a high school diploma and offers opportunities for career growth in a supportive environment.

Qualifications

• 1 to 6 months cash handling experience preferred.
• Over 1 year of experience interacting with people preferred.

Responsibilities

• Process paying and receiving teller transactions.
• Deliver the IBC Experience with prompt, efficient, and friendly customer service.
• Balance and maintain the cash box and vault.

Skills

Communication

Teamwork

Sales orientation

Problem solving

Mathematics skills

Education

High school diploma or GED equivalent

Job description

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IBC Bank's successes are driven by an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. IBC Bank hires talented, creative, and dedicated individuals to help our business succeed. We value leadership, community engagement, and relationship building, fostering a culture of excellence. We are currently seeking to fill positions across all business segments. Our focus is to be customer-centric and to provide an excellent customer experience.

Time Type: Full time

This is an in-office position.

Department: 705 Teller Operations

Job Summary: The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the "IBC Experience". This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. Tellers must maintain a balanced cash drawer and develop customer relationships to identify products and services to meet banking needs.

Job Description:

ESSENTIAL JOB FUNCTIONS: The statements in this job description describe the general nature of the work. They are not an exhaustive list of all responsibilities, duties, and skills required.

• Process paying and receiving teller transactions
• Deliver the IBC Experience with prompt, efficient, and friendly customer service
• Balance and maintain the cash box and vault, perform end-of-day processes
• Meet customer financial needs by promoting bank products and services through lobby, motor bank, and outreach activities
• Achieve sales performance goals and participate in referral programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactions
• Follow procedures to minimize errors and reduce losses
• Assist in resolving customer transaction issues
• Answer banking-related inquiries
• Operate and maintain teller equipment
• Assist with branch procedures under dual control, including opening/closing
• Assist in on-the-job training for the branch and other branches
• Be flexible to report to work and assist other branches
• Perform sales functions
• Perform other duties as assigned

Skills:

• Good oral and written communication (Bilingual preferred for border markets)
• 10 Key proficiency
• Focus on quality and accuracy
• Teamwork
• Sensitivity to guidelines
• Focus on sales/results
• Service orientation
• Learning strategies
• Mathematics skills
• Critical thinking
• Problem solving
• Judgment and sound decision-making abilities

Education & Experience:

• High school diploma or GED equivalent
• 1 to 6 months cash handling experience preferred
• Over 1 year of experience interacting with people preferred

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Accounting/Auditing and Finance

Industries

• Accounting