Universal Teller I

IBC Bank; Bixby (OK); On-site; USD 28,000 - 35,000; Full time

Job summary

IBC Bank is looking for a Universal Teller I to provide excellent customer service and process bank transactions. This full-time in-office position requires strong communication skills and the ability to maintain a balanced cash drawer while promoting bank products.

Qualifications

• 1-6 months cash handling experience preferred.
• 1+ years customer interaction experience preferred.

Responsibilities

• Process paying and receiving teller transactions.
• Provide prompt, efficient, and friendly customer service.
• Balance and maintain cash drawer.

Skills

Communication

Teamwork

Mathematical skills

Critical thinking

Problem-solving

Education

High school diploma

Job description

IBC Bank Universal Teller I

IBC Bank's success stems from its innovative attitude and the 'We Do More' philosophy, emphasizing growth and success for employees, customers, and communities. We value leadership, community engagement, and relationship building, fostering a culture of excellence. We are currently hiring across all business segments to enhance our customer-centric approach and provide excellent service.

Time Type: Full time

This is an in-office position.

Department: 705 Teller Operations

Job Summary

The Universal Teller I is responsible for processing various customer bank transactions and delivering the “IBC Experience”. This involves providing prompt, efficient, and friendly service while following bank policies. Tellers must also maintain a balanced cash drawer and build customer relationships to identify banking needs and promote products and services.

Essential Job Functions

• Process paying and receiving teller transactions
• Provide prompt, efficient, and friendly customer service
• Balance and maintain cash drawer and perform end-of-day procedures
• Promote bank products and services to meet customer needs
• Achieve sales performance goals and participate in referral programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactions
• Follow procedures to minimize errors and losses
• Assist in resolving customer transaction issues
• Respond to banking inquiries
• Operate and maintain teller equipment
• Assist with branch procedures, including opening and closing
• Provide on-the-job training for staff
• Be flexible to report to work and assist other branches as needed
• Perform sales duties and other assigned tasks

Skills

• Excellent oral and written communication skills (bilingual preferred for border markets)
• Proficiency in 10 Key
• Focus on quality and accuracy
• Teamwork and collaboration
• Adherence to guidelines and sensitivity to procedures
• Results-oriented and service-focused
• Learning agility
• Mathematical skills
• Critical thinking and problem-solving abilities
• Sound judgment and decision-making skills

Education & Experience

• High school diploma or GED equivalent
• Cash handling experience preferred (1-6 months)
• Customer interaction experience preferred (1+ years)