Universal Teller I

IBC Bank; Broken Arrow (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Universal Teller I who will be the face of customer service at the bank. This role is pivotal in ensuring that customers receive the best experience possible while conducting their banking transactions. You will be responsible for processing payments, balancing cash drawers, and promoting bank products to meet customer needs. Join a dynamic team where your contributions will directly impact customer satisfaction and the overall success of the bank. If you have a passion for service and a knack for building relationships, this is the perfect opportunity for you.

Qualifications

• High school diploma or GED required.
• 1+ years of customer interaction experience preferred.

Responsibilities

• Process various customer bank transactions while delivering excellent service.
• Maintain a balanced cash drawer and promote bank products.

Skills

Good oral and written communication

10 Key proficiency

Focus on Quality/Accuracy

Teamwork

Sensitivity to Guidelines

Focus on Sales/Results

Service-Oriented

Learning Strategies

Mathematics

Critical Thinking

Problem-solving

Judgment and sound decision-making abilities

Education

High school graduate or GED equivalent

1 to 6 months cash handling preferred

1+ years of experience interacting with people preferred

Job description

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers, and communities. IBC Bank hires talented, creative, and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement, and relationship building, leading to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer-centric and strive to provide an excellent customer experience.

Time Type:

Full time

This is an in-office position.

Department:

705 Teller Operations

Job Summary:

The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the “IBC Experience”. This includes providing prompt, efficient, and friendly customer service to customers while adhering to bank teller policy and procedure guidelines. This position also requires tellers to maintain a balanced cash drawer and become skilled in building customer relationships to identify products and services that meet the customer’s banking needs.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of the work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Process paying and receiving teller transactions
• Deliver the IBC Experience by providing prompt, efficient, and friendly customer service
• Balance and maintain assigned cash box and vault if applicable, as well as perform end-of-day processes
• Meet customer financial needs by promoting bank products and services through lobby, motor bank, and outreach activities
• Perform successfully to the Sales Performance Goals and Referral Programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactions
• Follow proper procedures to minimize errors and reduce losses
• Assist in solving issues related to customer transactions
• Answer all banking-related inquiries
• Operate and maintain all necessary teller equipment
• Assist with branch procedures under dual control requirements, including branch opening/closing
• Assist in on-the-job training for their branch and other branches
• Flexibility to report to work and assist other branches
• Perform the duties of the sales functions
• Perform other duties as assigned

Skills:

• Good oral and written communication (Bilingual preferred for border markets)
• 10 Key proficiency
• Focus on Quality/Accuracy
• Teamwork
• Sensitivity to Guidelines
• Focus on Sales/Results
• Service-Oriented
• Learning Strategies
• Mathematics
• Critical Thinking
• Problem-solving
• Judgment and sound decision-making abilities

Education & Experience:

• High school graduate or GED equivalent
• 1 to 6 months cash handling preferred
• 1+ years of experience interacting with people preferred