Universal Experience Representative I

Paycom - ATS; El Paso (TX); On-site; USD 24,000 - 31,000; Part time

Job summary

Paycom - ATS is hiring an Universal Experience Representative at the Lee Trevino Branch in El Paso, TX. This part-time role handles member banking needs, opens accounts, processes transactions, and offers financial education with a focus on exceptional service.

The position offers a clear growth path from entry-level to advanced levels, with emphasis on communication, problem-solving, and policy adherence.

Qualifications

• High School diploma or equivalent.
• 1 year financial institution experience or 3 years customer service per FI year.

Responsibilities

• Assist members with everyday banking needs in person or virtually.
• Open accounts, process transactions and provide guidance on products.
• Deliver financial education and recommend solutions to save members time and money.

Skills

Customer service

Communication

Problem solving

Financial education

Education

High School diploma or equivalent

Job description

# Universal Experience Representative ILee Trevino Branch - El Paso, TX 79936## OverviewSalary Range$17.77 - $22.21 HourlyLevelEntryPosition TypePart TimeJob ShiftDayEducation LevelHigh SchoolCategoryCustomer Service## Job DescriptionThe Universal Experience Representative (UER) is a customer service role focused on helping members with everyday banking needs—such as opening accounts, handling transactions, and providing financial education—either in person or virtually. UERs build strong relationships, act as trusted advisors, and recommend solutions that save members time and money. This position offers a clear growth path from entry-level (learning basics) to advanced levels (certified financial counselor and team leader), requiring excellent communication, problem-solving skills, and a commitment to delivering exceptional service while following policies and procedures.## Job Qualifications**EDUCATION/CERTIFICATION:**High School diploma or equivalent.**EXPERIENCE REQUIRED:**One (1) year financial institution experience or three (3) years of customer service experience for every year of financial institution experience required.