Universal Service Representative, Teller First Street

Paycom; Champaign (IL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with company match

Paid time off

Job summary

UICCU seeks a Universal Service Representative to mentor members, listen to needs, and guide financial solutions. You will build member loyalty, provide in-person and digital solutions, and maintain product knowledge to assist with various financial needs while focusing on compliance and security. The role includes Saturday rotation and cash handling responsibilities.

Starting salary is $17.19 per hour. Benefits include health, dental, vision, 401K with company match, and generous PTO.

Qualifications

• Cash handling experience and proven customer service.
• Problem solving skills.
• Team player with reliable dependability.
• Flexibility with schedule and willingness to adapt.

Responsibilities

• Provide outstanding member service and maintain member loyalty.
• Balance cash drawer and maintain inventory accuracy.
• Adhere to credit union policies and procedures.
• Own member problems and ensure follow-up to resolution.
• Support other branches as needed, including Saturday rotations.

Skills

Cash handling

Customer service

Problem solving

Team player

Flexibility with schedule

Dependability

Courtesy and diplomacy

Education

High school diploma or GED

Job description

Looking for more than just a job?At UICCU, you'll be part of a team that values people, supports growth, and makes a meaningful impact in the communities we serve. If you're excited about this opportunity and believe you can contribute to our team, we encourage you to apply.We'd love to learn more about you and what you can bring to UICCU.The Universal Service Representative (USR) is a financial mentor that listens to our member needs. They look out for our member's best interest and provide guidance on solutions to improve their financial life. The USR will expertly represent UICCU and form professional relationships with our members.Our USRs will:Build member loyalty.Provide in person and digital solutions for peers and members.Build and maintain product knowledge, so they may assist members with financial needs.Focus on compliance and security.Essential Functions & Responsibilities:Consistently provide outstanding service focusing on member service and member loyalty skills.Consistently identify the needs of members and recommend appropriate credit union solutions in order to meet and exceed production goals and help achieve organizational goals.Balances cash drawer and maintain integrity of inventory.Adheres to credit union policy and procedures to ensure accuracy and attention to detail in all member transactions.Own member problems, issues, and complaints and ensure the appropriate follow-up to achieve the best resolution.Maintain flexibility and willingness to provide assistance at other branch locations as needed, including Saturday rotation.Salary and Benefits:Starting salary is $17.19 per hour.Comprehensive insurance options including Health, Dental, and Vision for full-time employees.401K eligibility, including company match program.Generous paid time off benefits.UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong.We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.UICCU continues to be voted a Best Place to Work by its employees!ExperienceUp to six months of similar or related experience.EducationA high school education or GED.Interpersonal SkillsCourtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.RequirementsCash handling experience along with proven customer serviceProblem solving skillsTeam playerFlexibility with scheduleDependability