Universal Experience Representative I

FirstLight Federal Credit Union; El Paso (TX); On-site; USD 24,479 - 30,596; Full time

Job summary

A regional financial institution in El Paso is seeking a UER I for a full-time, entry-level role. This position focuses on providing excellent customer service, helping members with account management, and educating them about financial products and services. An ideal candidate has a High School diploma and relevant experience in customer service or financial institutions. The work environment is day-shift in the Engagement Center, where you'll assist members both in-person and virtually, embodying the institution's core values.

Qualifications

• Must have a High School diploma or equivalent.
• Requires one year of experience in a financial institution or three years in customer service.
• Ability to provide exceptional service to members.

Responsibilities

• Assist members in an Engagement Center or virtually.
• Open, close, and renew accounts as needed.
• Educate members on Credit Union technology.

Skills

Customer service

Financial education

Problem-solving

Education

High School diploma or equivalent

Job description

Overview

• Salary Range: $17.77 - $22.21 Hourly
• Level: Entry
• Position Type: Full Time
• Job Shift: Day
• Education Level: High School
• Category: Customer Service

Job Description

Assists members in an Engagement Center setting or by using virtual technology. A UER I is responsible for providing exceptional service to our members by identifying and recommending appropriate products and service solutions based on the members financial needs. A UER I is responsible for a variety of services, including, but not limited to opening accounts, closing accounts, renewing certificate accounts, transactions, and assisting members with financial education. Responsible for educating members on Credit Union technology. Effectively role models the Credit Union\'s Core Values. The UER level I is an entry position in training and may progress to a level II.

Job Qualifications

EDUCATION/CERTIFICATION: High School diploma or equivalent.

EXPERIENCE REQUIRED: One (1) year financial institution experience or three (3) years of customer service experience for every year of financial institution experience required.

Learn more

FirstLight Federal Credit Union is an Equal Opportunity and Affirmative Action employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, genetic information, or veteran status.