Member Service Representative

Paycom; Albuquerque (NM); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

Medical, dental and vision insurance

Company paid basic life insurance

Short-term disability

Long-term disability

401(k) with company match

PTO accrual 15 days first year

Paid federal holidays

Birthday day off

Pet Insurance

TeleHealth

Legal/ID Shield

Job summary

U.S. Eagle Federal Credit Union in Albuquerque, NM is seeking a part-time Member Service Representative (30–35 hours weekly) to greet members, process transactions and refer services with a friendly, people-first approach.

The role requires 6 months to 1 year of customer service and cash handling experience, a high school diploma or GED, and strong written and verbal communication. Benefits include medical/dental/vision, 401(k) with company match, and paid holidays.

Qualifications

• 6 months to 1 year of related experience.
• Customer service and cash handling experience required.
• High School diploma or GED.

Responsibilities

• Greet members and refer to them by name.
• Post and process member financial transactions: deposits, withdrawals, loan payments.
• Sell cashier checks and transfers as directed.
• Assist with member service requests: address changes, debit card issuance, opening deposits.
• Educate members to use self-service options like Mobile Banking and ATMs.
• Maintain knowledge of and comply with policies and security regulations.

Skills

Customer service

Cash handling

Communication

Analytical

Problem solving

Microsoft Office

Windows OS

Education

High School diploma or GED

Job description

U.S. Eagle Federal Credit Union is a local not-for-profit, very for-people place. We are an organization that quietly does the right thing in a world that can't stop talking about doing just that. At U.S. Eagle, you can make a big impact and help create a world where people matter more than profit. As a Member Service Representative, you will assist our membership with their financial needs while embodying our people-first approach.We are hiring for a 3/4-time (30 - 35 hours) position and are looking for candidates that can work a flexible/variable schedule Monday through Saturday.Pay starting at $19.36 an hour.We value our employees and offer generous benefits as a way of thanking our staff for their hard work and dedication to our members and our community.Medical, dental and vision insurance is available the first of the month following date of hire.Company paid basic life, short-term disability and long-term disability insurance.401(k) retirement benefit that includes a company contribution and match.Pet Insurance, HUB TeleHealth and Legal/ID Shield.PTO Accrual (15 days off in the first year of employment).Paid federal holidays and paid birthday day off.These are just a few of the great benefits our employees enjoy!Essential Functions & Responsibilities:Personally greet each member as they enter the branch with an appropriate \"Good Morning or Afternoon\" and thanking them for coming in as they exit the branch, referring to them by name as often as possible. Must ask members to remove hats and sunglasses as they enter the building.Post and process member financial transactions; including but limited to, deposits, withdrawals, and loan payments. Sell cashier checks to members and perform transfers from member accounts as directed.Assist with member service requests which include but limited to address changes, debit card issuance and opening deposit accounts. Answer and resolve member inquiries. Conduct research on member accounts as required or requested.Perform a variety of miscellaneous tasks including typing, filing, completing title requests, computer input, answering phone calls and directing callers to the appropriate people.Encourage and educate members to use self-service conveniences including, but not limited to, Mobile Banking, Mobile Remote Capture, ATMs, and online banking to enhance their service experience.Identify and refer products and services that are appropriate in assisting the members financial success. Achieve all team and individual sale and service goals.Maintain in-depth knowledge of and comply with all department and security policies, procedures, and federal regulations, including BSA requirements.Other duties as assigned.Experience:Six months to one year of similar or related experience.Customer service and/or considerable experience handling large amounts of cash required.Education: High School diploma or GED.Other skills: Excellent written, verbal, analytical, and problem-solving skills. Proficient in Windows environment and Microsoft productivity software.