Member Experience Specialist I

FirstLight Federal Credit Union; El Paso (TX); On-site; USD 24,479 - 30,596; Full time

Job summary

A regional financial institution in El Paso is seeking a UER I for a full-time, entry-level role. This position focuses on providing excellent customer service, helping members with account management, and educating them about financial products and services. An ideal candidate has a High School diploma and relevant experience in customer service or financial institutions. The work environment is day-shift in the Engagement Center, where you'll assist members both in-person and virtually, embodying the institution's core values.

Qualifications

• Must have a High School diploma or equivalent.
• Requires one year of experience in a financial institution or three years in customer service.
• Ability to provide exceptional service to members.

Responsibilities

• Assist members in an Engagement Center or virtually.
• Open, close, and renew accounts as needed.
• Educate members on Credit Union technology.

Skills

Customer service

Financial education

Problem-solving

Education

High School diploma or equivalent

Job description

A regional financial institution in El Paso is seeking a UER I for a full-time, entry-level role. This position focuses on providing excellent customer service, helping members with account management, and educating them about financial products and services. An ideal candidate has a High School diploma and relevant experience in customer service or financial institutions. The work environment is day-shift in the Engagement Center, where you'll assist members both in-person and virtually, embodying the institution's core values.