Universal Banker Representative

MountainOne; Williamstown (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

MountainOne seeks an Universal Banker Representative to support daily branch operations and deliver exceptional customer service. You will assist customers with accounts, transactions, and banking products while maintaining accurate records and handling cash and negotiable instruments with care.

You will also engage in the branch sales referral process, cross-selling, and promoting products to meet customer needs as directed by management.

Qualifications

• Associate's degree preferred. High School diploma required.
• Minimum one year of banking experience.

Responsibilities

• Provide exceptional customer service in line with Community Banking Service Standards.
• Assist customers with banking products, transactions and account management.
• Ensure accurate records, handle cash and negotiable instruments, and complete transactions efficiently.
• Participate in branch sales referrals as directed by management.

Skills

Math literacy

Teller transactions

Microsoft Office

System knowledge

Product knowledge

Sales referrals

Communication skills

Interpersonal skills

Education

Associate's degree preferred

High School diploma required

Tools

DecisionPro

DepositPro

Branch systems

Job description

The full Universal Banker Representative job description contains more information about this position.

Job Summary: The Universal Banker Representative plays a vital role in providing exceptional customer service in accordance with our Community Banking Service Standards. This position participates in the daily operation of that branch; including but not limited to responsibilities for account management and assisting customers with banking products, transactions and other financial products/services as needed; for providing timely and efficient completion of transactions while maintaining accurate records and thorough handling of all cash and negotiable instruments assigned. The Universal Banker Representative also proactively participates in the branch sales referral process, as directed by management.

Position Requirements Technical Knowledge/Skills

• Math literacy and fundamental financial calculations.
• Fundamental teller transactions.
• Proficiency in Microsoft Office Suite.
• Systems knowledge (teller and customer management); DecisionPro and DepositPro system knowledge.
• Branch procedures; cash handling; ATM processes and procedures.
• Product knowledge, e.g. deposit accounts, loan products, features/benefits.
• Sales process; as relates to selling through product promotion, cross-selling and making sales referrals.

Personal Skills

• Critical thinking; ability to logically evaluate information, solve problems, exercise good judgement.
• Goal-orientation; ability to expend the time, effort and focus necessary to achieve goals.
• Personal accountability and effectiveness; ability to act responsibly.
• Interpersonal skills; communication skills, including verbal, written and active listening.
• Empathy, ability to relate to and care for others.
• Flexibility, ability to adapt to situations and others.
• Detail-orientation and consistency; ability to organize activities, tasks and projects with accuracy.
• Teamwork, ability to participate cooperatively in setting and achieving team goals; participate in peer coaching.
• Customer service and relationship-management; strive to anticipate, meet, exceed customer expectations.
• Act and communicate professionally, with consideration, respectful and courtesy.

Experience

• Associate's degree preferred. High School diploma required.
• Minimum one year of banking experience.

Other Requirements

• Flexibility and availability to service all banking hours, as needed.
• Ability to travel up to 25% of the time outside a 25-mile radius.
• Ability to sit, drive, bend, make/answer telephone calls.