Universal Experience Representative I

Paycom - ATS; Las Cruces (NM); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Paycom - ATS is hiring a Universal Experience Representative in Las Cruces, NM. The role focuses on helping members with everyday banking needs, including opening accounts, handling transactions and providing financial education.

You will build relationships as a trusted advisor and help members save time and money. The position offers a clear growth path from entry-level to advanced levels such as certified financial counselor and team leader, requiring strong communication and problem-solving

Qualifications

• High School diploma or equivalent.
• 1 year financial institution experience or 3 years of customer service experience per year of financial institution experience required.

Responsibilities

• Assist members with everyday banking needs, including opening accounts and handling transactions.
• Provide financial education and guidance to members and recommend suitable banking products.
• Adhere to banking policies, procedures and security requirements while delivering exceptional service.

Education

High School diploma or equivalent

Job description

The Universal Experience Representative (UER) is a customer service role focused on helping members with everyday banking needs—such as opening accounts, handling transactions, and providing financial education—either in person or virtually. UERs build strong relationships, act as trusted advisors, and recommend solutions that save members time and money. This position offers a clear growth path from entry-level (learning basics) to advanced levels (certified financial counselor and team leader), requiring excellent communication, problem-solving skills, and a commitment to delivering exceptional service while following policies and procedures.EDUCATION/CERTIFICATION:High School diploma or equivalent.EXPERIENCE REQUIRED:One (1) year financial institution experience or three (3) years of customer service experience for every year of financial institution experience required.